Hotel PortAventura & PortAventura Theme Park

"Quite poor as theme park hotels go. Boring and functional rooms. Breakfast is annoying - I do not like booking a slot in advance and knowing we only have the table for 40 minutes. The whole experience was quite frantic with huge queues and food running out. The beds were comfy though and the hotel entrance to the park was good. Great location to jump on a train to Barcelona also."

"3 star hotel at best. Whilst being close to the theme park was great and a quick walk to centre. Everything seemed to be very run down. Bedroom was pleasant and clean however a strong damp smell was in the room every time the air-conditioning on. The swimming pool was a great size, however pool was full of green algea and leaves. Also the life guard were military with not being allowed to wear my prescription glasses in the pool for some reason Staff at the reception and in the restaurant were pleasant"

"We stayed in a suite at PortAventura Hotel in August during our vacation and visit to PortAventura. The booking process was somewhat complicated because suites cannot be booked through the website. Communication was difficult at times: emails went unanswered, and after booking by phone, I was told the payment had failed and that a payment link would be sent, which never arrived. However, the payment was eventually successful. This caused confusion and uncertainty. The check-in experience was disappointing. Although the website states that suite guests have priority check-in, this was hardly noticeable upon arrival. There is also supposed to be priority access to breakfast for suite guests, but unless you ask, you won’t know about it. Even the staff needed to check how it works. The promised preferential restaurant booking was also not existing. The suite itself was okay but somewhat underwhelming. Probably because a few years ago we stayed in a standard room at this hotel that was larger and more attractive. We only had breakfast at the hotel, which was good but seemed somewhat more limited compared to previous visits. The hotel’s location is excellent, with a private entrance to the park, which is very convenient. The pool is normally very pleasant, but during our stay, only part of it was open due to a technical issue, making it crowded. The wellness facilities were disappointing: the sauna has been out of service for years. This contributes to the impression that the service level has declined over recent years. The price was reasonable, but given the mediocre service, the price-quality ratio was not optimal. Areas for improvement: the service level should be restored to what it was a few years ago. All the services promised on the website should be fully (re)implemented and clearly communicated to both guests and staff. Upon checkout, I was still unsure, but I prefer other PortAventura hotels. I would only recommend PortAventura Hotel if you have never stayed there before and have already experienced the other hotels in the resort, or if you want to be as close as possible to the park entrance."