Best Cambrils

"I stayed at Best Cambrils Hotel from 26 September to 3 October 2026 with my adult son. This was supposed to be a special holiday to celebrate his birthday. Unfortunately, my experience in Room 410 turned what should have been a relaxing break into an extremely distressing ordeal. On 29 September, after noticing numerous unexplained marks on my skin, I discovered insects around my bed that I believed could be bed bugs. When I investigated further, I found concerning insects or objects and numerous dark markings on the sheets, pillows, pillowcases and bed area. The pillows were particularly upsetting because this was where I had been sleeping and placing my head. I spent the night photographing and videoing what I found, researching what to do and worrying about the possibility of transferring insects to my belongings or another room. I was so distressed that I ended up sitting outside on the balcony rather than sleeping in the bed. At approximately 5:50am, exhausted and having had no sleep, I reported everything to reception and showed the staff my video evidence. I was offered a temporary room but told I would have to move again later. I declined because I was concerned about transferring potentially affected belongings through multiple rooms. The following morning, I asked for my clothing to be laundered before moving rooms. Initially, I was told I would have to pay for this myself. Only after insisting on a formal incident report did the hotel agree to wash my clothes free of charge. I also requested to speak to the manager, but despite waiting and returning to reception, I was unable to speak to them at the times indicated. Eventually, I was moved to Room 388, but by then I was physically and emotionally exhausted. What concerned me further was what happened to my original room afterwards. When I returned, the bed had been dismantled and further dark markings were visible around the bed base. My son also photographed Room 410 from his neighbouring balcony, showing the mattress standing upright against the balcony door/window area and the curtains removed. Despite all this, nobody explained to me what the hotel had found during its inspection or what action had been taken. To be clear, I cannot say that the hotel officially confirmed bed bugs, because no such confirmation was given to me. However, I have extensive photographs and videos documenting what I discovered, along with a signed and stamped hotel incident report. The impact went far beyond one sleepless night. I experienced significant anxiety, itching, skin irritation and subsequent bruising from scratching. I had to purchase additional clothing and pharmacy items, and I spent much of the following day dealing with reception, laundry arrangements and moving rooms rather than enjoying my holiday. The experience affected the rest of my stay. I constantly checked my surroundings, worried about my belongings and kept my clothing isolated in sealed bags. Even after returning home, I was concerned about bringing anything potentially affected into my house. What should have been a special birthday holiday with my son became dominated by stress, exhaustion and worry. I appreciate that problems can occur in hotels. What matters enormously is how those problems are handled, how guests are supported and whether they are given clear answers. In my experience, the response fell far short of what I would reasonably expect. I have submitted a formal complaint to Loveholidays, supported by photographic evidence, videos and hotel documentation. Would I stay at Best Cambrils Hotel again? No. I am sharing my experience so that other travellers can make an informed decision. I would strongly encourage anyone staying here to inspect their bedding, pillows and mattress carefully on arrival. This was an upsetting experience that I would not wish on anyone."

"For anyone with mobility issues or visual, most definitely very disappointing, had requested walk in shower 2 weeks prior to arrival not available when asked on arrival ,asked for bath mat not available given towels to put on bath floor, no hand rails on wall in bath. Room not serviced on daily basis. Tea making coffee facilities with Paper cups "4 star hotels" not replaced daily. 75% of staff very rude and not helpful. On the upside food was lovely and plenty of."

"★ 1/5 – Absolutely awful – definitely not the All Inclusive holiday advertised We have just returned from a 7-night stay at Best Cambrils and, unfortunately, it was the worst holiday experience we have ever had. We were a party of 6 across two bookings and there were so many issues that it is difficult to know where to start. The “All Inclusive” package is absolutely not what we expected. We arrived at around 11pm and were told there was no food available, despite our meal information showing lunch and dinner had been provided. We had children with us who hadn’t eaten since around 3pm. We weren’t expecting a full buffet at that time, but even a sandwich or basic snack would have been reasonable. We were given no useful information about alternatives. Throughout the week, we quickly realised that “All Inclusive” didn’t mean what we thought it did. Tea and coffee in the room were described as complimentary, but additional supplies cost €12. Water wasn’t replenished and had to be purchased from a vending machine for around €2.50. Snacks at the pool bar were also charged separately, despite being an All Inclusive hotel. The food was one of the biggest disappointments. Every meal we had was cold. We deliberately went to the buffet as soon as it opened hoping to get something warm, but the food and even the plates were cold. Food wasn’t consistently kept under heat lamps. It is not “fussy” to expect meals to be hot! There was also little or no visible allergy information on dishes. We saw guests microwaving food, including shellfish. Food was left uncovered and there were flies around the buffet. To make matters worse, part of the buffet ceiling appeared to have suffered water damage and guests were actually being dripped on while eating. My husband also broke a tooth after biting into a particularly tough piece of pork. The bar facilities were completely inadequate for the size of the hotel. There seemed to be only one bar operating at a time. If the weather was good, the pool bar was open and the inside bar closed; if it rained, the opposite happened. The self-service drinks machines at the pool bar were broken for around 3 of the 7 nights. This meant joining the queues with paying guests, and it felt like All Inclusive guests were treated as an inconvenience. On one occasion we waited around 25 minutes just to get a drink for a child. There simply aren’t enough staff or facilities to provide a decent All Inclusive experience here. The hotel itself was also in poor condition. We saw cockroaches and numerous mosquitoes. The corridors smelled strongly of cigarette smoke. We found mould and yellow staining on supposedly fresh pillows, and the men’s toilets were extremely unhygienic. Our rooms had their own problems too. One shower didn’t work properly, the air conditioning was unreliable, the rooms felt damp, the linen felt damp, and there was a horrible rotten-egg smell coming from the sinks. There was also no consistency between our rooms. One had a working shower and another didn’t. One had a telephone to contact reception and another didn’t. One had decent air conditioning and another didn’t. There were also loose marble slabs on the stairs which looked like a serious accident waiting to happen. Facilities and customer service were disappointing too. The pool table required payment, and on more than one occasion it swallowed our money. On one occasion we waited over two hours for someone to help us. On another, a member of staff effectively questioned whether we’d even put money into the machine. The gym required a CASH deposit and only allowed one-hour sessions. We don’t carry cash on holiday, so we had to use the hotel’s ATM and incur an additional charge just to access it. We were also concerned about the pool supervision. When a lifeguard was present, we saw them on their phone, and on other occasions there didn’t appear to be a lifeguard there at all. The biggest issue is that we simply don’t feel we received the holiday we paid for. Never have I been to a resort where you have to pay for activities, snacks or water. This was sold to us as an All Inclusive holiday, yet we were repeatedly faced with additional charges, unavailable facilities, broken equipment, inadequate food and drink provision and extremely poor standards throughout the hotel. Some staff were friendly, but unfortunately we also encountered staff who were incredibly rude and unapproachable, which made it difficult to raise problems while we were there. We work hard all year to be able to afford a family holiday. We weren’t expecting luxury, but we did expect the basics: clean accommodation, safe facilities, edible food, adequate drinks and the All Inclusive service we had actually paid for. We have photographic evidence of many of the issues mentioned above and are currently pursuing a formal complaint with the holiday provider. In our opinion, this hotel is not suitable for anyone expecting a genuine All Inclusive holiday. We would not return and, based on our experience, we cannot recommend it. Please be aware of other reviews showing things such as photos of premium drinks - these are not included in the all inclusive."