SMY ISLA CRISTINA

"We were there in May and we liked it and that is why we returned in September and it has been the complete opposite. As soon as we arrived at the front desk, they kept us for more than half an hour because they couldn't find my reservation, and on top of that, the girl told me that the agency I booked through has many errors. Then, they gave us the room; the cleanliness was mediocre, the walls were dirty. I went down to the front desk to ask if they could change our room because we would have preferred it to face the pool, and the answer was: there are no rooms, it is full. Then, the food was very repetitive. In short, in May I left a positive review for the hotel; today it is the complete opposite. We are not coming back. As a manager of another hotel told me: they haven't had any gesture toward you after you had already gone again, and my answer was: nothing."

"Nice hotel, clean room, quality bedding, housekeeping done, restaurants and bars decent. on the other hand, impossible to get any rest music blasting all day from 10 a.m. to midnight. no soundproofing in the hotel and nothing to do in the surrounding area."

"The cafeteria is extremely small for the hotel's occupancy, becoming quite uncomfortable during peak hours. If they are in August, prepare for a lot of confusion. The food also left a lot to be desired, both in terms of little variety and quality. In the All-Inclusive regime, the afternoon snack was weak and practically always the same: hamburgers, soft potatoes, and little fruit variety, which also did not have great quality. The drinks at the All-Inclusive were equally weak, mostly house brands. To get to the beach, you need to take a walk of about 10 minutes, so it is not a hotel with direct beach access. Regarding the rooms, they are not bad. The television is large and the air conditioning is well located, not directly above the beds, which is much more comfortable. On the other hand, the bathtub does not have adequate protection, causing the water to easily wet the bathroom floor. One of the most positive points is, without a doubt, the hotel's animation. The team is very friendly, quite lively, and manages to create a good atmosphere. The employees, in general, are also friendly and helpful. Overall, I consider that the hotel has some positive points, but it falls short of expectations mainly due to the quality and variety of the food, the small size of the dining room, and the All-Inclusive offering."