"We stayed here as a group of 5 as part of a Jet2 holidays package.
Three adults and two children aged 11 and 10.
A picturesque, castle-style complex set in a beautiful location. It is very isolated with no shops nearby, but the Jet2 express coach transfer made it easy (first drop-off, last pick-up). While officially rated 4 stars, I agree with Jet2’s assessment that it feels more like a solid 3-star resort.
Pool & Safety Concerns
The Good: The pool is a great temperature with plenty of sunbeds (though more parasols are needed). They have kids and adults water polo and dance aqua aerobics activities, however it gets quite cramped in the pool given the smaller size and the fact they use half the pool up to play these games/do these activities.
Rough Tiles: As other reviews mention, the pool lining caused multiple cuts and scrapes on our children's feet—pack plenty of plasters!
Lifeguard & Safety Issues:
Inconsistent enforcement of rules. One lifeguard aggressively took down our parasol without speaking to us after a minor issue with a floatie size (the rule sign was tiny and ignored by other staff).
Lifeguards were frequently distracted by their phones while kids were rough-housing underwater.
Putting up the pool barrier while people were still swimming felt dangerous in case of an emergency.
Rooms:
Spacious & Excellent Layout
Amenities: Kitchenette with hob, fridge/freezer, microwave, and cutlery—perfect for families.
Cooling: Air con is only in the main bedroom, but keeping blinds shut and the unit running effectively cooled the entire apartment.
Noise & Comfort: Extremely quiet, very clean, spacious bathrooms, and great balcony views of the pool.
Note: Our shower initially flooded the bathroom floor due to a block, but housekeepers cleared it quickly.
Evening Entertainment & Vibe:
Located outdoors near the bar with plenty of seating.
The late start time worked perfectly with our family’s dinner routine.
Acts (like the acrobat and magician) were brilliant, and the kids’ animation team was lovely. The fact that the team didn't speak English actually added to the authentic Spanish feel!
Bar & Food
Card System: Uses a green card deposit system for plastic cups during the day. Switching to real glasses at night feels like a hazard for an outdoor poolside venue, though. Could also be confusing, might be easier to just keep to a solid system through the day and night.
Snacks: Hamburgers, hot dogs, and chips are available (1 PM–5/6 PM), but it isn't well-signposted—just ask at the bar! They also have an area behind the bar that offer crisps, nuts, cakes, bits to make sandwiches - although these were often left out all day which put us off. The hamburgers and hotdogs and chips were great tho.
Staff & Drinks: Friendly bar staff who pour generous measures of branded alcohol. Delicious mocktails for the kids, too!
Shuttle Bus (The Biggest Letdown)
It is an 8-seater minibus, not a full shuttle bus.
While the drivers are friendly, it runs on a limited schedule to Tossa de Mar bus station.
Because of the hotel’s isolated location, queues build up quickly, leading to long waits (30+ mins) and occasionally hostile line-pushing from other holiday makers.
Private Taxis: Cost roughly €15 each way to Tossa de Mar and €33–€40 to Lloret de Mar which we ended up resorting to a few times due to the mini bus wait times.
🍝 Restaurant & Other Onsite Facilities
Buffet Restaurant: Located upstairs (stairs only) and gets very cramped. Long queues form outside on the staircase in 33°C+ heat. Get there early/before opening! Breakfast is by far the best meal. (Useful to know there is a microwave in the dining room to warm food if need be). Only one evening where our children were upset they couldn't find anything they didn't want; not the best food- but not the worst either.
Onsite Pizza: Excellent, fresh pizzas starting around €10. We made use of this a couple of times during our weeks stay.
Kids & Sports: Great football pitch, play park, and clean splash zones.
Arcade & Toilets: Small arcade room. The adjacent toilets were rundown, dirty, and had broken locks—not ideal when used as the arrival changing area when our room wasn't ready for check in yet.
Accessibility: Only one small lift for the whole complex, and you still have to walk outside with luggage to reach rooms.
💡 Top Tips Before You Go
Budget for Transport: Allocate extra funds for private taxis or consider renting a car. The hotel is isolated, and there are no footpaths to walk safely into town.
Bring Snacks/Groceries: There is no onsite shop for basic necessities, which is a missed opportunity given the self-catering rooms.
Be Prepared to Eat Out: Budget extra for meals in town or pizzas on-site when the main restaurant gets overly busy.
Would we stay again? Yes! But next time we will hire a car to navigate the location better or budget extra for the taxi fares."
