Santa Susanna Resort, Affiliated by FERGUS

"We stayed for a week in July . I My honest opinion on the place is “it’s ok”. The rooms and hotel were clean and tidy. The staff were around every day to replace towels etc or anything else you needed. The rooms are small, we had 2 rooms as we were a family of 6. 3 single beds in each room. Small…. But they’re grand as a base to sleep. On arrival they had us in 2 rooms on different floors, I asked why we weren’t closer as I’d booked them in September, they moved us the following morning next door to my husbands room. No kettle for tea/coffee making. There’s no fridge but you can rent one, it cost us €20 for the week. Most of the staff were lovely; very friendly and helpful. The only unhelpful staff I found was the lifeguard. Thankfully we never needed him but he seemed to be always over at the snack bar chatting. Sometimes he would tell people no balls in the pool but other days he didn’t 🤷🏻‍♀️ different rules for different days or people it seemed. The food!! Honestly, this was the worst part for us. We stayed at a 3 star 2 years ago in Benidorm and the food was yards above this. Very poor selection of fruit and a lot of the food was bland/burned or undercooked. I thought it would get better as the week progressed but it didn’t. No themed nights like a lot of all inclusive hotels, so it was almost the same every day. We ate out a lot of the time or ordered food in for the kids. You can also get pizza from the bar at €12 each, they have a menu with a few different pizzas but told me they only have pepperoni. They’re not too bad either. Icepop freezer in the bar, also not included in all inclusive. Some of the ice pops were €5-€6, cheapest one was €3!! which makes for an expensive time with 4 kids. This was a biggie for us, we choose all inclusive for our family holidays as having kids wanting drinks and ice creams etc is expensive. Very disappointing that ice pops weren’t included. It was only after I left I seen on a fb page that they have small cool pop type ice pops at the pool bar for kids!! Drinks were grand. Cocktails, beer, spirits and soft drinks for the kids. You have to return a cup to get a drink, I don’t see a problem with this tbh as it stops having empty cups left all about the place. The pool is great. Our kids had a ball playing. The kids pool has slides, brilliant for the smaller kids. It is a bit colder than the big pool . Snack bar at the pool is ok but the same kind of thing. Burgers, hotdogs, toasties and crisps. Very basic; the only thing we “kind of” liked was the toasties but they could have been cooked a bit more. One of my kids liked the burgers, I’m not sure what meat it was but it definitely wasn’t beef🫣 Didn’t seem to be much entertainment, Evenings were not great. The entertainment guy himself is lovely, great with the kids but it seems like he’s off the beaten track in a room inside , it was very hot inside. There is a free little bus that will take you from outside the hotel down to the beachfront & main strip. Not a whole lot to do there, we went by taxi to Calella one evening just to get out and do something different. Theres also a few arcade games, but doesn’t seem to be air con near them, we took our girls to play a few games of air hockey and we were literally sweating!! They have a little laundry room if you need to do washing, it’s handy. However, you need your own detergent etc. It takes coins. They have a coin machine to give change but it wasn’t working most of the time we were there, we asked reception for change but they said they had none. So we ended up going to a self service laundrette just beside the hotel, they take cards. There seems to be a lot of noise at night, running around,teenagers shouting and messing, also quite a arguments, on my last night it was 1.40am and I could hear running around since I came up to my room at 11. This obviously isn’t the hotels fault but just be mindful. I’m aware people are on holiday and having fun, but also a bit of respect for other people isn’t too much to expect. There was police called 3 times while we stayed which was a little unsettling. In summary, the kids enjoyed it. However, I don’t think we will return here. It ended up costing us more money buying food outside because the food served was so bad."

"Reading replies from this hotel to the negative reviews. The management have not addressed any of the points brought up. They don't care they have your money. We are still in resort When we arrived only one girl on reception who totally dusmissed our concerns. I had previously emaiked the hotel about bed arrangements but got no response. When we arrived we said the sleeping arangemenrs were not suitable as we didn't want shared beds the receptionist said "why not it is ok to share?" The would not supply another bed as they said the rooms all had a double bed and 2 singles. I have booked lots of hotels and never had this problem. The room they gave us was in the attic with a tiny window and a low ceiling and nowhere to hang wet swimming clothes or towels. Not suitable for anyone with walking difficulties as if you are by the pool and want a drink you have to go back upstairs thats if you got down there in the first place. Totally basic hotel don't book this. No room in the pool as its tiny and not enough sun beds. Snack bar runs out of things and only sift drinks by tge pool. They give you a card for a cup to get drinks with out it or a cup you dont. Bus to beach is unreliable not much to do .Quite a walk to get to local bars. So dont bother rip off."

"We are currently on day 3 of a 10-night holiday at Santa Susanna Resort Hotel, and unfortunately our experience has been very disappointing so far. The biggest issue is our room. It is completely unsuitable for our family, as I have had to share a bed with my 13-year-old son due to the lack of adequate sleeping arrangements. We raised this with reception as soon as possible, but were told there are no other rooms or beds available. We also asked to speak with a manager, but were informed that no management were on site. The rooms consist of a double bed and 2 singles. The pool is another major disappointment. It appears to be poorly maintained and never seems to be cleaned properly. It is often full of clumps of hair, tissues, dirt, and the water is very murky. This is unpleasant and raises concerns about hygiene. The outdoor jacuzzi has been out of order throughout our stay so far, despite being advertised as one of the hotel's facilities. Another thing worth mentioning is that some of the rooms do not have a terrace or balcony. Instead, there is only a very small window, which makes the room feel dark, enclosed, and lacking in ventilation. At this stage, only 3 days into a 10-night stay, we are extremely disappointed. We had expected much better accommodation, cleaner facilities, and better customer service. Hopefully the hotel will address these issues, but based on our experience so far and speaking with other guests who have similar issues i doubt they will actually do anything. I would not recommend this hotel"