htop Pineda Palace

"This hotel in my opinion is not a four star. Food always cold and very repetitive. Rooms basic and need updating. Some staff are rude entertainment virtually none existent. Reported issues not resolved. We would not return and certainly would not recommend."

"The hotel was just ok that’s all I can say. It was definitely NOT 4 star ⭐ it does feel a little dated. One of the reasons we booked it as it said adults only but it was clearly not as kids where there, Nothing like a screaming child in the background when eating your meal. We opted for the all-inclusive package and honestly, the food was ok and you could find something to eat. The room was basic, which is what we expected for the price we paid, but we did encounter some issues. No kettle in our room even though we brought our own tea bags we definitely missed having a cup of tea on our balcony. On the final day, we were left without any towels, which forced us to improvise with beach towels and T-shirts on the floor Definitely not the safest situation! Now let's talk about the staff. At the front desk they were polite and welcoming on our arrival. The bar staff, were rude they could definitely use some customer service training. They didn’t seem to understand that a smile goes a long way. It made getting a drink feel uncomfortable, and we ended up opting to go out more than we would have liked. In summary, we enjoyed our trip, because we went out every day on walks and trips to Barcelona, and we went out most nights, it was a good job we brought money us. I hope the hotel considers improving their staff's customer service or getting a new team in It's such an easy fix! We will definitely not be returning to this hotel again."

"Definitely not a 4*, more like a 2, will never return here, very outdated and old, rude staff, food just average, cannot access anything to drink before 10am, apart from at breakfast, nothing offered when leaving on an early flight, (6am) cannot even make your own as no kettles, Entertainment rubbish, says adult only hotel but during our visit had 2 school trips staying so teens running around, Not enjoyed one bit and couldn’t wait to get home, massive disappointment!"