ALEGRIA Plaza Paris and Spa

"Very Disappointing Experience I would not recommend this hotel based on my experience. We paid €870 expecting a comfortable stay, but instead we were left with a room that was much smaller than it appeared in the photos. The biggest issue was the air conditioning. It kept switching off and the room never stayed cool, making it very uncomfortable. When we contacted reception, we were told the air conditioning was “giving cool air,” even though it clearly wasn’t. Another member of staff even acknowledged that it wasn’t working properly, but Luca insisted it was working and said he could “feel it.” There was nothing to feel. Instead of listening to our concerns or trying to resolve the problem, he argued with us. When you’re paying this kind of money, you expect good customer service and for problems to be taken seriously. The only solution offered was that there were no other rooms available because the hotel was full, which didn’t solve the issue at all. The lack of customer care made the whole experience even worse. Rather than apologising or trying to help, we felt dismissed and left with no option but to stay in an uncomfortable room. If you’re travelling from Ireland or anywhere else and expecting good value for your money, I’d think twice before booking here. For €870, this was nowhere near the standard we expected. Very disappointing, and unfortunately I wouldn’t stay here again or recommend it to anyone."

"Location is good , Room is quite good size and clean but rest of all the basic facilities are awfully bad , the most basic facility which provide by every even 2 star hotel is tea coffee facility in room , when we ask for kettle in room they denied it . While we were booking there was no option for all inclusive there was full board option and and it was mentioned in detail that basic drink will be provided only premium drink will be charged that too on 50% discount , when we try to speak wid the member of staff they said we don’t know what’s written on the web site because it’s not our website … ok then we ask them to upgrade it to all inclusive and will pay the extra but they denied that they can’t do …. Very disappointing . For vegetarian people there no option apart from salad and fries . They even denied to provide chilli flex or chilli , so staff are very much unfriendly and unprofessional So over all misleading information on website to lure aur costumer we felt cheated Unprofessional behaviour because there was no senior member of staff available to speak to us First time in my life time I have experienced this The information and picture provided on website has no match in reality Pls avoid booking in this hotel"

"Extremely Disappointing Stay This was one of the most disappointing hotel experiences we've had. The hotel advertises a Full Board package that appeared to include all meals with tea, coffee, and drinks. However, once we arrived, we were told that these were only included with the All Inclusive package. This was not made clear during the booking process and felt misleading. The hospitality was far below expectations. We never felt genuinely welcomed, and several members of staff were rude and unhelpful throughout our stay. The food was another major disappointment. There were very few vegetarian options, making it difficult to enjoy our meals. The room itself was uncomfortable because the air conditioning was not working, despite outside temperatures being around 32°C. There were also no tea or coffee-making facilities in the room. The swimming pool was also much smaller than the photos suggested. Overall, the hotel did not deliver what was advertised. Between the misleading Full Board package, poor hospitality, lack of vegetarian food, broken air conditioning, extra charges for facilities, and unhelpful staff, the stay was not worth the money. We would not return and cannot recommend this hotel."