Servigroup Diplomatic

"The hotel location is very good, facilities good, entertainment good, I only have one complaint and that is that when they gave us the room, the girl was in more of a hurry to charge us than to explain the basics of the hotel, dining room, entertainment, schedules, elevators etc. we had to figure it out ourselves, to the point that we found out at the beach that we had towel and umbrella service. Regarding the advantages of booking through the website, at first it didn't apply to us, then they gave us access to go to the Palace, the circuit, and free drinks but we didn't even see the welcome gift, in short everything good except this receptionist, very unfriendly to us."

"Great long weekend stay here with a group of friends (14). Location great , near the start of Old Town.Nice choice for breakfast, good restaurants close by . Staff very friendly and helpful . Would definitely stay here again"

"First impressions were very good. The hotel looks fantastic when you first arrive and check in, and the restaurant is definitely one of the positives. There’s a very good selection of food and plenty of choice at breakfast, so you’re certainly not short of options. Unfortunately, the room was where the experience really fell apart. We were allocated a room directly above the service entrance. From around 6:00am every morning, we could hear staff moving trolleys in and out, with the noise continuing throughout the day. Being woken up by the sound of trolleys being dragged around first thing in the morning is not what you expect when you’re on holiday. The view from the room was also extremely disappointing — essentially just looking at a wall. Based on what we saw, I’d strongly recommend asking for a second-floor room overlooking the poolside if you want a decent view and a better experience. The difference in room location appears to be significant. The daytime staff, to be fair, were extremely friendly, welcoming and helpful, and they deserve credit for that. Unfortunately, the experience with the night staff was completely different. The bloke working at night was extremely rude, unhelpful and came across as if he simply didn’t want to be there. His attitude was a real contrast to the friendly service we received during the day. Overall, the hotel looks impressive and the restaurant and daytime staff are definite positives. However, the room location, early-morning noise and poor attitude from the night staff significantly took away from the stay. If you’re considering booking, my advice would be to make sure you request a second-floor poolside room and avoid rooms above or near the service entrance. Otherwise, you could end up paying for a nice-looking hotel and spending your mornings listening to trolleys instead of enjoying a lie-in."