Magic Pirates Island

"We stayed in a Paradise Lodge with swim up pool and jacuzzi. Room was quite small. Main bedroom OK but would benefit from fitted storage rather than freestanding. Bunk bedroom very tight with sliding door. Had a small kitchenette area which I felt was unnecessary. Patio very good. Pool freezing. Walls are very thin so you can hear noise from neighbours that you share access with. We had a problem with drain smell in our bathroom. Despite services attending, it wasnt resolved. We ended up buying our own airfreshner and leaving the extractor on all night and door closed at all times. Complex is big. Rooms and board are booked separately so its confusing when you think you are all inclusive to find that there are other levels of all inclusive. We upgraded (around £120) and got access to themed restaurants, premium dining (has a balcony area to sit and overlooking water park). Its less busy and quieter. Games experience. Pizza delivery. Mini bar refills each day. On the standard all inclusive you get initial mini bar if you in Paradise Lodge but then no refills . There’s also different queues for premium and non premium at the bars. Jacuzzi on patio was fabulous treat. Entertainment at night started late, around 10:30pm. Lots for younger kids to do in day but we travelled with teenager. Youngster’s pool and family pool much noisier but to be expected. Paradise pool more for adults. It is NOT exclusive for those staying in the lodges! Shop on site. Vending machines. Not much surrounding ie shops etc. 5 mins walk to zoo and waterpark. Both included in your holiday package but only 5% discount if you buy food/drink from kiosk. Best to get food from own hotel afterwards. Before you go to either check with reception that your band is working else you will only find out when you cant get into the zoo/waterpark, as we did. Had to go back to reception to get a ‘green card’. Waterpark charge for sun loungers €8 each. Taxi into Benidorm around €12 there, about €8 from taxi rank coming back. Free bus from complex but goes round the houses. Jay the rep on site was fantastic, very helpful and attentive. Nothing was too much trouble. Best rep experience I’ve had in a long time. Recommend the jeep safari if you have older kids. We did full day. Lots of off roading, visit to waterfalls and pretty village. Our driver Tomas was a bit bonkers with the driving (to be expected) but very informative of the landscape and history. Was a great day out. We booked through Jay on complex. Overall we had a great time. Blessed with sunny, warm weather. Will definitely return to area in future but not necessarily to same resort as think its more suited to pre-teeens."

"Having just returned from a weeks holiday at Magic Pirates Island, I can honestly say we had a great time, family of 4, mum/dad with 2 girls aged 10 and 18 months. We choose the Ultra all inclusive package and we got allocated lodge 422 in Battleship lagoon, you couldn't have picked a more perfect position. The resort itself is spotless, the themeing is excellent. Our Lodge was adequate for what we required and we also had a hot tub along with it, however the hot tub was situated outside the boundary of the lodge and therefore had no roof covering, it also didn't feel very private due to this location, I would have happily given up the table and chairs for slightly more privacy with the hot tub. The food was grand we ate most days at the Captains table with the views into the zoo and waterpark very picturesque. We also had access to the premium restaurants but only visited the Italian. The staff were all pleasent, some more so than others especially the ladies who were front off house going into the buffet, always with a smile and kind words for our girls. The pools were freezing, but once in you acclimatised quick enough, as a lot of other people have said, pool shoes for the little ones are a must and just be careful of the sudden change in levels!!!! The unlimited access to the zoo and waterpark which are both literally on your doorstep was an excellent bonus to have included. Drinks and snacks at the pool bars were again fine, and the bar at the Tavern was a lovely spot for a drink in the evening. I can't comment on the evening entertainment as it was too late for the girls, we got to the mini disco which they both enjoyed, anything later was a stretch. I booked the games room for myself and older daughter and while there was a good selection of games both modern and retro the space felt very clinical, and sterile with white walls and no colour at all, not very inviting and let it down somewhat. At the back of the resort there is a football court and a skate park, I walked past this on most days and while the football court was generally occupied I never once seen anyone in the skate park, a better use of that space imo would be a small playpark to keep the kids entertained. The resort only opened earlier this year and will obviously have some teething problems which I'm hoping they can iron out in due course, a few suggestions from me would be to brighten up the games room, install a play park where the skate park is, get a few pool tables in or around the main bar area, sort out the noise from the AC units, they sound like an aeroplane taking off, not ideal in the middle of the night!!!!!, teach the bar staff how to pour a pint of Guinness properly 😂, all in all we had a very enjoyable week, made all the better with the fantastic weather we had, so much so that we've rebooked for next year, same package same location, Battleship lagoon, I'd be more than happy to have the same lodge just as long as the hot tub was moved under the cover!!!!!"

"So we arrived for our holiday on 23rd October 2025 - 30th October 2025. 2x Adults 3x Children In a Premium jacuzzi lodge(301). The day we arrived was lovley. We paid £180 to upgrade to ultra all inclusive when we arrived so we could enjoy the other restraunts and the excursions. We arrived at 11.30am so the room was not ready, which was understandable. We had packed accordingly with children's swimsuits in another bag. We were not told that there was a baggage hold room but we found it. We had a walk around then was informed our room was ready. On arrival to our room there was an awful sewerage smell. We informed reception and they sent someone out to put bleach down the drains. Spent a lovley day around the pools then went to dinner. (We used the premium restraunt.) Dinner was lovley. No problems with the food. The next day we started to arrange the week. We went onto the App but unfortunately they were having problems with it, so we could access it. (This continues for 2 days). We headed into benidorm and had a lovley day there. Then headed back for a swim. Had dinner (same restraunt) no problems. From our 3rd day is where it all went downhill. When we could finally access the app we tried to book and everything was full. All restraunts and all but 1 excursions. We booked into the Medieval dinner. We spoke to reception and the said there was nothing they could do everything was full. Later that day we reported an incident with a member of staff to the manager. As a thank you she gladly booked us into the Italian for dinner at 7pm. (Thank you). The service at the Italian was lovley! Food was not. Reheated in a microwave. When looking around I was appalled to learn that a full restraunt meant 4 tables. With what looked like unhappy customers. I dont understand why we were told we could book if the restraunt was that empty. We decided to take the children to the entertainment that was on due to it being a rainy day. When we arrived we were told that the events that were on had been cancelled as they were doing a maze for the little ones. We waited in line to do this. We spent 1 min to go around sheets in the shape of a maze with hand prints on and that was it. Kids were given a bag of sweets and that was it. They cancelled 3 hours of the kids club for this. When I questioned there was nothing to do now then one of the entertainers opened on of the rooms to do colouring and a movie. We took the children. When we got there we asked the entertainer there if she was open and she didnt give a straight answer. Eventually she said it was but she wanted to go home.... this blew my mind. Whilst in there the entertainer sat on her phone and barley interacted with anyone. We removed our children and headed for an escape room we had booked. The escape room was great and the children loved it. However we were not able to finish it due to it not being set up correctly and left with mixed up clues ect. The entertainer apologised and said the person who made it wasnt there today. We then headed for dinner. All I can say is dinner was awful. For the rest of our stay we did not enjoy any of the food. Meats were undercooked. Rice undercooked. And food became repetitive (more than a typical all inclusive.) And breakfast was even worse. No sausages. no bread. Scrabbled water rather than eggs. And beans that was more juice than beans. We then tried to go to reception and talk to them about the problems we had but unfortunately they said they didnt understand and they could not do anything. As the days went on the entertainment got worse along with the food. I know it was end of season but everytime we spoke to someone else that was on holiday every single person agreed with what we said. It felt like we were given food that was left in the freezer and entertainment were tired and wanted to go home. Our last night we ordered pizza to our room. We began to worry as many people told us that they hadn't received theirs or it had turned up 2 hours late. We had 3 young children so we tried to cancel and couldn't. We offered the pizza to our neighbours who said they were happy to wait for it. When coming back from the restraunt we found out the pizza never came. So glad we went to the restraunt. Our final morning I headed to reception to talk about check out ect. We had a late flight 9pm but we're told our wristbands got cut at 10am and we could no longer use them. We asked them can we extend our room then so we can get the children changed as it states you can pay €10 per hour to extend we were told no as they had a check in. Okay understandable. It closed in 2 days so I didnt get why there was a check in but it was what it was. After trying again to complain they decided we could keep our wristband untill 5. That was good enough for us so we could feed the kids before we left. We later found out that evening(from neighbours) noone checked into our room and they lied. Overall we will not be coming back here again. We had 3 members of staff out of the entire hotel who were lovley. The rest just didnt want to be there. No information is given to you when you arrive you have to find it out yourself. The sewerage smell was for our intire stay and we were told nothing they can do as we booked a room to close to the zoo. Its honestly a total joke. They did not want to hear any complaints at all and were not helpful. My best advise I can give people is to stay away. Book somewhere else. We spent ALOT of money to be there and expected alot better for the money we paid as did everyone we met on holiday which was also ALOT of people that said the same."