Novotel Barcelona City

"I was attending a nearby conference and spent two night at the Novotel City, Barcelona. I arrived early and was told to drop my bag and return at 2pm when my room would be free. Upon return I was advised it would be another half an hour. Eventually, the hotel upgraded me to an available corner suite, which was a nice touch. The room was large with separate lounge, bedroom and en suite bathroom and plenty of storage space. The only downside was it gets warm quickly as has a lots of full-size windows and so needed to put the aircon on (in March) to lower the room temperature. The curtains in the room also need to be manually closed which requires navigating bits of furniture top get to them. At night the lighting is quite dim, even wit all the lights on. The room service meal on the first night was tasty, albeit off a limited menu. Breakfast is a substantive buffet with a wide variety of choices available. The one annoying feature of the hotel is the lifts which you need to activate with your room card but can be tempramental and are prone to needing to get the card re-set. Staff were friendly and courteous throughout the stay and the hotel itself is about a 20 minute walk to the Sagrada Familia."

"My stay at Novotel Barcelona City was truly a very positive experience. The hotel is modern, comfortable and very well located, in a lively area of Barcelona with plenty of restaurants, shops and good connections to move easily around the city. It works perfectly whether you are visiting for business or leisure. The room was one of the highlights of the stay. It was spacious, spotless and very well equipped, with a particularly comfortable bed. After a full day exploring Barcelona, it was a pleasure to return to a quiet and relaxing room. The views from the higher floors are also fantastic, especially in the evening when the city lights create a beautiful atmosphere. I would also like to highlight the professionalism and friendliness of the staff. From the moment of arrival, everything was smooth and efficient. The check-in process was quick, and throughout the stay the team was attentive and welcoming. It is always noticeable when a hotel truly cares about the guest experience. The facilities are well maintained and the overall atmosphere of the hotel is modern and pleasant. It is one of those places where everything simply works well, which makes the stay particularly comfortable. As a small suggestion for improvement, something that more and more travelers appreciate today would be the installation of electric vehicle chargers in the parking area. It would be a great addition and perfectly aligned with a modern hotel like this. In any case, I had a great stay and I will certainly choose this hotel again on my next visit to Barcelona. I look forward to returning. Highly recommended."

"I am a big Accor fan, but I was very disappointed with the service have provided me at the check-in it was 3 PM and they have not given me the room saying that they could check me in anytime and did try to push me by showing the email that they sent me it was really very sad to see the check in staff welcoming you like that and the worst of all worst does security guard Was very rude and he asked me that I could go and stay at the hotel. If I cannot wait for the room , this type of behavior is not acceptable in the hospitality business industry, and I would highly suggest that this action is taken to the security guard , I was really disappointed with the service I received at this hotel. However, the check-in staff apologize later on, but the security guard did not."