Ilunion Bel Art

"The staff are pretty rude, especially the kitchen staff and the breakfast was not worth what we paid, pretty disappointing. The room is not very sound proof so we heard our neighbors comings and goings. The only reason I didn’t give it a 1 star is because the shower has nice water pressure. The pillows and mattresses need to replaced because they are hard and not comfortable at all. The WiFi is horrible! Every morning you have to reconnect and my video call was dropped 1/2 through a business meeting. Also, this hotel isn’t close to anything other than the Sagrada Família. You have to take a cab or apparently there is a subway close by."

"The customer service did not meet expectations. During our stay, we encountered several issues: 1. There was no assistance provided with luggage. 2. Housekeeping support was lacking. For example, when I requested an extra pillow, I was asked to collect it myself as staff were unavailable. 3. Although we had reserved a two-bed room, this was not available upon check-in. 4. The air conditioning unit was excessively loud. 5. The bathroom shower tiles were quite slippery, posing a potential safety hazard. Given these experiences, I would not recommend this property."

"The hotel is conveniently located walking distance to Sagrada Familia and public transportation, and not too far from Park Guell. Breakfast was good, and the staff were friendly and helpful."