Catalonia Born

"We stayed in this hotel for one night after we messed our reservation in another hotel and we had to quickly find a place to stay nearby. The hotel was surprisingly good. The room was spacious, the bathroom was large and clean. The breakfast selection was great. The hotel itself is a short distance away from the Triumph Arc so it's very easy to get to the subway station. The only issue we noticed was that the pool was closed on the top floor but maybe it's because we came there too late."

"Top location, great starting point for many activities, rooms completely sufficient, something for everyone; we had one room with an accessible bathroom, one room with a bathroom with a shower, and one room with a bathroom with a shower-tub. For breakfast, you can simply go there in the morning and have the breakfast booked on the spot. It was also taken into account that there were six of us; we were given a large table. At breakfast, there was something for everyone, a very good selection, and the staff always replenished items immediately when something ran out. The entire staff was friendly and accommodating. The air conditioning was also important; we needed it, and it was easy to regulate."

"Very poor service. I have been staying at this hotel quite often. The rooms are good, the breakfast fine, it is quite and perfectly located. However, this time I stayed for five nights. After the first night, the air condition stopped working. The staff recommended this and that, called for help, but nothing really worked. After a number of very warm nights, I asked for a better room, which the hotel could not deliver. After starting to complain, I was transferred to another Catalonia hotel, with a very nice air-conditioned room. In retrospect, it became obvious that the staff was very well aware of the fact that nothing would improve my room. They just hoped, I would endure. That the air condition stopped working can happen to any hotel and did obviously happen earlier this summer (see previous comments). The question is, how the hotel responds. Not at all. The management, obviously the real problem, did neither explain, excuse or offer help as long as the guests did not get loud. They only think about the money - Catalonia is not cheap, but most youth hostels would offer a better service. So, I will not go back. I strongly recommend, you choose a hotel, that cares about you. This one does not, as long as you don't get rude."