Steigenberger Al Dau Beach Hotel

"We came to Steigenberger hotel in Hurghada for 2 days awaiting for our boat to depart without too much expectations looking for a nice hotel to spend time. Buy as soon as we walked in Sivia welcomed us with a smile and such warmth and kindness. Every time we would pass near the front desk she would come to us to inquire about our stay and ensured we had everything we needed . What an amazing experience we had. At the end of the day an hotel is an hotel nice room clean and beautiful , good food, but there are things that cannot be bought and its the people, the experience and Steigenberger sets itself apart . Thank you Sivia for a wonderful stay We will come back for sure"

"We came just for 2 days before boarding a liveaboard. The experience was amazing specially for the great welcome we had from everybody who works there specially Miss Sivia Hany from the reception team who was very attentive to all our needs"

"We were at the hotel from October 2nd to 11th. The hotel is magnificent. Nutrition The food is tasty and varied. There are restaurants for advance booking. There are restaurants with lunch buffets on the beach and by the pool, and you can also order dishes from the menu there. For example, a burger with potatoes and a beef fillet on the beach are very tasty. Territory The hotel grounds are very large, well-kept, with lots of greenery. A lazy river flows through the entire territory. Along the river there are areas with sun loungers. Between the hotel and the beach is a large pool, with a depth of about 1.4 m. There is also a small heated saltwater pool with a shallow depth, for children. Beach The beach is sandy, the sea is very shallow. The vacationers are situated on 2-3 sun loungers under their umbrella, each such area is separated by a screen on one side. Thanks to the screen and the large distance between the umbrellas, you don't have to bump into your neighbors and there is a sense of space. Waiters are serving drinks and snacks on the beach. Service The hotel is magnificent in this aspect. Emergency cleaning. When it rained in the evening, the housekeeper thoughtfully moved all the things on the balcony under the awning. All employees are very friendly. We also had a situation where we were helped to solve the problem. Non-standard situation We had a private tour with a private transfer, so we checked in on our own. During check-in at the hotel, it turned out that we do not have a reservation at this hotel, but we do have a reservation at another hotel across the street - Steigenberger Aqua Magic. We were very surprised because we had a voucher for the right hotel. We were asked to find out the situation with our tour operator. The chain was as follows: we booked it with Coral Travel, they made the booking through the intermediary, "Russian Express" company. Our operator sent a message about an hour ago that the hotel allegedly refused to accept us in Al Dau the day before arrival and is ready to accommodate us in a neighboring hotel. Unfortunately, the tour operator did not give any instructions on what to do. Next, I asked at the reception to call the senior manager to resolve the problem. The senior manager Omar Aly approached us. We explained the situation to him and showed him the response from the tour operator. He asked for 20 minutes to figure out the situation. After some time, he approached us and explained what happened: there was a certain Egyptian intermediary company between the hotel and "Russian Express" that automatically confirmed the booking without the hotel's agreement. Furthermore, a similar situation had already occurred with this intermediary company and in other hotels. Then he told us that he understood that we wanted to come specifically to Al Dau Beach, but unfortunately, all the rooms in our class were occupied at that time. He asked for another 10 minutes to decide. In the end, Omar Aly offered us a deluxe room (with a sea view, overlooking the central hotel square with a stage, and with a jacuzzi), but only until the 9th. We would spend the remaining 2 days at Aqua magic. We agreed on this option. Around the 6th or 7th, we approached Omar Aly again with a question about our "move" to another hotel. He asked us for 5 minutes again, after which he suggested staying in our room for the rest of the trip. Our whole family is very grateful to Omar Aly for figuring out our situation and helping to solve all the problems. He is a big professional."