"We stayed at this hotel for 14 days. Overall, we had a decent holiday, but considering the amount of money we paid, this hotel did not meet our expectations.
The price-to-quality ratio is simply not what it should be. We have stayed in cheaper hotels where the service was significantly better. Looking back, I feel misled by the many positive reviews. Perhaps this hotel deserved them years ago, but based on our experience, it certainly does not offer good value for money today.
One thing that really stood out to us was the difference in how guests were treated. As guests from Europe, we noticed that white European visitors appeared to receive noticeably better service. If you wear a headscarf or look different, the staff seemed far less interested in helping you or checking in on you. This gave us the impression of unequal treatment, which was very disappointing.
Reception
The reception staff were not particularly welcoming. The check-in felt rushed, impersonal, and lacked the warm hospitality you would expect from a hotel in this price range.
Cleanliness
This is where the hotel truly deserves praise. Both the hotel and the rooms were exceptionally clean. Everything, both indoors and outdoors, was spotless, and the housekeeping staff did an excellent job throughout our stay.
Swimming Pools
The pool area is spacious, and there is plenty for young children to enjoy. However, during our 14-day stay, there was at least one incident every single day where someone had pooped in one of the pools. The affected pool would be temporarily closed, cleaned, and reopened, but the frequency of these incidents suggests that stricter supervision or preventive measures are needed.
We also noticed a significant difference in service around the pool. During an entire day, staff approached us only once to ask if we wanted something to drink, while they regularly approached white European guests several times. This reinforced our feeling that guests were not being treated equally.
Beach
The beach is nice and clean, but the water is very shallow. It is ideal for families with small children but less enjoyable for adults who want to swim. We recommend bringing water shoes because there are many small stones and shells in the sand and water.
Food
The food was good, with plenty of variety. However, many dishes lacked seasoning and were quite bland, often requiring salt or other seasoning. The lunch buffet also became repetitive after a few days.
Entertainment
The mini disco for children was enjoyable, and our child loved it. However, the music was played at an extremely high volume, which seemed excessive for such young children.
The young man who hosted the mini disco and worked at the kids’ club was outstanding. He was genuinely friendly, enthusiastic, and interacted wonderfully with the children. He was easily one of the highlights of the entertainment team.
Unfortunately, the rest of the animation team lacked enthusiasm. They looked as though they were performing out of obligation rather than enjoyment, and there was very little energy or interaction with the guests. The evening entertainment was disappointing, and the DJ did little to improve the atmosphere.
Final Verdict
Overall, we had a pleasant holiday, but this hotel is simply not worth the premium price it charges. There are many hotels offering better service and a much better overall experience for less money.
Would we return? No."
