Pickalbatros Makadi Resort Aqua Park – Hurghada

"The Food is good the view at the Pool is good Service the Entertainment Team are okay also the evening Show"

"Our family stay at Pickalbatros Makadi Resort was made truly memorable by the exceptional professionalism, genuine hospitality, and personal attention of several wonderful team members. Each of them contributed greatly to our experience. Mr. Ahmed Shawky — Assistant General Manager Our experience with Mr. Ahmed Shawky, the Assistant General Manager, was truly exceptional. He combined outstanding professionalism and confident leadership with genuine personal care and attention to guest satisfaction. When I encountered a problem, Mr. Ahmed handled it calmly, smoothly, and professionally. He provided a quick and effective solution, followed up personally, and ensured that everything was completely resolved. He also arranged for our room to receive VIP-level preparation and special attention, which made our family feel genuinely valued and turned the situation into a very positive experience. Mr. Ahmed was consistently attentive, respectful, and welcoming. The excellent service and welcoming spirit across Pickalbatros Makadi Resort clearly reflect the high standards he sets as a senior leader. Mahmoud Fatouh — Front Desk I would also like to give very special recognition to Mahmoud Fatouh from the Front Desk team for the exceptional care and professionalism he showed our family. Mahmoud thoughtfully assigned us an excellent room in a unique central location at the heart of Pickalbatros Makadi Resort, close to all the main facilities and activities. This made moving around the resort much easier, added greatly to the comfort of our stay, and made my entire family very happy. What impressed us even more was his proactive attention to detail. Without us even needing to ask, Mahmoud arranged a reservation for us at the Steak House specialty restaurant. This thoughtful gesture showed that he genuinely understands his guests, anticipates their needs, and always looks for opportunities to make their experience more enjoyable and memorable. Wael Shawky — Bellman I would like to give special recognition to Wael Shawky from the Bell Service team. He was extremely welcoming, polite, professional, and helpful from the moment we arrived. Wael assisted us promptly, handled our luggage with great care, and made the arrival process comfortable and effortless for the whole family. His friendly smile, positive attitude, and genuine willingness to help perfectly reflected the meaning of excellent hospitality. Wael is a wonderful representative of Pickalbatros Makadi Resort and a true asset to the team. He genuinely deserves special recognition for his outstanding service. Thank you, Wael, for your kindness and for making us feel so welcome. Mr. Hossam Eldeen — Manager of West and East Restaurant (formerly known as the Chinese Restaurant) I would like to give very special recognition to Mr. Hossam Eldeen for an unforgettable act of kindness, humility, and genuine hospitality. I was walking with my three-year-old daughter, who was carrying a plate, while I was carrying two plates myself. When Mr. Hossam saw us from a distance, he quickly came over and insisted on helping us reach the table where my wife and son were waiting, even though it was located far away in a different area of Pickalbatros Makadi Resort, outside his restaurant. Mr. Hossam personally accompanied us, held my daughter’s hand, made her laugh, and ensured that we reached our family safely and comfortably. After we arrived, he continued to make sure that everything was properly arranged and that we had everything we needed. The biggest surprise came when I later discovered that he was the restaurant manager himself. He did not simply ask one of his team members to help us—he came personally and took care of us from beginning to end. This experience revealed his remarkable humility and his natural approach to leadership. Mr. Hossam leads by example and demonstrates that genuine hospitality begins with personal care, regardless of job title or departmental boundaries. He is an exceptional manager, a wonderful human being, and a true ambassador for Pickalbatros Makadi Resort. He deserves the highest recognition for his humility, kindness, leadership, and sincere concern for guests. Ibrahim Essa “Abu Khalil” — Parking Team I would like to give special recognition to Ibrahim Essa, known as Abu Khalil, from the Parking team for his reliability, kindness, and immediate assistance. When we arrived in Hurghada, I had to leave my car parked in direct sunlight during extremely hot weather. Another parking attendant took my phone number and promised to contact me later that day so I could move the car into the shade. Unfortunately, two full days passed without any contact. When I returned to the parking area, I met Abu Khalil. He immediately reassured me and told me not to worry about anything. He asked me to leave the car key with him, and in less than one hour, he had moved the car into a shaded parking space. He then sent me a message confirming that everything had been taken care of and that I could collect the key whenever I was ready. His quick response, reliability, and genuine willingness to help made a real difference to me. Abu Khalil kept his word, handled the matter efficiently, and gave me complete peace of mind. Ibrahim Essa is a dependable, kind, and highly supportive member of the Parking team. He deserves special recognition for his excellent service, helpful attitude, and genuine care for guests. Mohamed Shawky — Waiter at Sidi Ali Restaurant I would like to give special recognition to Mohamed Shawky from Sidi Ali Restaurant for the excellent service and wonderful attitude he showed us during breakfast. Mohamed welcomed us with genuine empathy and a warm, sincere smile. He consistently offered assistance without waiting for us to ask, showing real attentiveness and a natural desire to make our breakfast experience comfortable and enjoyable. His smile and positive energy filled the restaurant with a lively and welcoming morning atmosphere. Mohamed’s warmth, kindness, and proactive approach to service made a very positive impression on our family. Mohamed Shawky is an excellent representative of Sidi Ali Restaurant and a genuine asset to Pickalbatros Makadi Resort. He deserves special recognition for his empathy, warm hospitality, positive energy, and outstanding service. Mustafa Emad — Service Team at West and East Restaurant I would like to give special recognition to Mustafa Emad from the service team at West and East Restaurant for his warm welcome, genuine smile, and excellent attention to his guests. The first drink I received was not cold enough. When I asked Mustafa for another one, I simply mentioned that I would prefer it to be colder than the first. Instead of only replacing the drink, Mustafa returned with a large ice-filled container and placed the drink inside it to ensure that it remained properly chilled throughout our dinner. This was a thoughtful and highly professional solution that showed how carefully he listened and how genuinely he wanted us to be satisfied. What made his service even more impressive was that the restaurant was extremely busy and crowded during dinner. Despite the pressure and the many guests requiring his attention, Mustafa remembered my request, followed it through, and took the extra step needed to make us happy and comfortable. Throughout the evening, he remained welcoming, attentive, efficient, and professional. His positive attitude and sincere hospitality added greatly to our dinner experience. Mustafa is an excellent representative of West and East Restaurant and a genuine asset to Pickalbatros Makadi Resort. He deserves special recognition for his attention to detail, creative problem-solving, professionalism, and outstanding commitment to guest satisfaction. Nabil Abdel Moniem — Houseman I would like to give special recognition to Nabil Abdel Moniem from the Housekeeping team for his excellent service and consistent attention to our family’s comfort. Nabil always ensured that our room was clean, comfortable, properly organized, and ready with everything we needed. He was responsive and willing to assist whenever his service was required, and his attention helped us feel relaxed and well cared for throughout our stay. What made his work particularly special was the thoughtful way he prepared and arranged the room to make our children happy. These personal touches brought smiles to their faces and made returning to our room an enjoyable part of their holiday. Nabil is a hardworking, attentive, and genuinely caring member of the Housekeeping team. He deserves special recognition for his consistency, attention to detail, excellent service, and the happiness he brought to our children. Mohamed Sayed — Housekeeping Supervisor I would like to give special recognition to Mohamed Sayed, the Housekeeping Supervisor, for his continuous care, excellent follow-up, and genuine willingness to help our family. Mohamed was always attentive to us and available whenever we needed assistance, whether for an urgent situation or any requirement inside our room. He consistently followed up with Nabil Abdel Moniem to ensure that our room remained clean, comfortable, and properly supplied throughout our stay. One situation demonstrated his exceptional commitment to guest service. We accidentally left our room keys inside the room. Instead of asking us to walk all the way to the Front Desk, Mohamed came personally to help us and resolved the situation. His quick response saved us from having to walk through the intense heat and strong sun. Mohamed’s personal involvement, reliability, and attention gave us a genuine sense of comfort and support. He is an excellent supervisor who does not merely delegate responsibilities—he follows up carefully and steps in personally whenever guests need him. Mohamed Sayed is a dedicated leader, an excellent representative of the Housekeeping department, and a valuable asset to Pickalbatros Makadi Resort. He deserves special recognition for his outstanding support, responsible supervision, responsiveness, and genuine care for guests. Mahmoud Ahmed Shawky — VR Team Member and Technical Engineer I would like to give special recognition to Mahmoud Ahmed Shawky for making our VR gaming experience extremely enjoyable, especially for my son. Mahmoud treated us with genuine kindness, warmth, and support. He was always smiling, encouraging, and sincerely focused on making my son feel happy and comfortable throughout the experience. His friendly personality and positive energy made every moment more enjoyable for our family. What impressed us most was his humanity and authenticity. His care never felt routine or forced—it was completely genuine. He connected with us naturally and made the VR experience far more meaningful and memorable through his sincere interest in our happiness. Mahmoud Ahmed Shawky is an excellent representative of Pickalbatros Makadi Resort and a true asset to the team. He deserves the highest recognition for his outstanding attitude, technical professionalism, sincere hospitality, and the happiness he brought to our family. Mohamed Hussein — Lifeguard and VR Team Member I would like to give special recognition to Mohamed Hussein for his excellent performance in both of his roles and for the genuine care he showed our family throughout our stay. As a lifeguard, Mohamed was consistently alert, attentive, and responsible. His professional presence around the pool gave us confidence and reassurance, particularly while our children were enjoying the water. Mohamed was equally excellent in his role at the VR gaming area. He was welcoming, patient, supportive, and always willing to assist. He helped create a fun, comfortable, and encouraging atmosphere that made the VR experience especially enjoyable for our family. What impressed us most was his ability to combine responsibility and professionalism with a friendly smile and genuine hospitality. Whether he was monitoring the pool or helping guests enjoy the VR games, Mohamed remained approachable, respectful, and sincerely focused on their happiness and comfort. Mina Medhat — Waiter at Culina Restaurant I would like to give special recognition to Mina Medhat from Culina Restaurant for his excellent service and genuinely welcoming attitude. Mina was consistently calm, courteous, and professional. He always welcomed us with a warm and sincere smile and repeatedly offered his assistance without waiting for us to ask. His attentive presence and willingness to help made our dining experience smooth, comfortable, and enjoyable. What distinguished Mina was his quiet professionalism—he was never intrusive, yet he was always nearby and ready to assist whenever needed. His pleasant personality, respectful manner, and genuine concern for guest satisfaction reflected the true meaning of hospitality. Mina Medhat is an excellent representative of Culina Restaurant and a genuine asset to Pickalbatros Makadi Resort. He deserves special recognition for his outstanding attitude, warm smile, attentiveness, and consistently excellent service. Mr. Wael Abdel Monsef — Manager of Culina Restaurant I would like to give very special recognition to Mr. Wael Abdel Monsef, the Manager of Culina Restaurant, for his excellent leadership, professionalism, patience, and sincere dedication to guest satisfaction. Mr. Wael is highly capable, knowledgeable, cheerful, and remarkably attentive to even the smallest details. What impressed me most was that he did not simply supervise from a distance. He worked personally alongside his team, supported them with his own hands, and coached them in a respectful, professional, and encouraging way. His leadership created a welcoming atmosphere that made our family genuinely look forward to eating at Culina Restaurant every day. He was consistently patient, approachable, and smiling, and his attention made every dining experience feel comfortable and well managed. Mr. Wael also took the time to listen carefully to my feedback about Pickalbatros Makadi Resort because he genuinely wanted to gather constructive and useful comments and communicate them faithfully to senior management. He showed a strong sense of entrepreneurial ownership, as though the resort were his own business, and demonstrated sincere concern for its continued improvement and success. Mr. Wael Abdel Monsef is an exceptional restaurant manager, an inspiring hands-on leader, and a genuine asset to Pickalbatros Makadi Resort. He deserves the highest recognition for his leadership, attention to detail, professional coaching, ownership mindset, and sincere care for both guests and his team. Mohamed Dardir — Bellman I would like to give special recognition to Mohamed Dardir from the Bell Service team for the prompt, professional, and reassuring support he gave us during checkout. When I contacted the Front Desk to request assistance with our luggage, I was advised either to leave the bags outside the room or to leave the room door open. Neither option felt safe or acceptable to me, and I began to feel frustrated. Mohamed Dardir arrived very quickly and immediately changed the situation. He remained calm, reassured me, and handled our luggage professionally. He then accompanied me all the way to the parking area so I could place the bags directly in my car, helping me avoid the checkout congestion and saving me valuable time. He also kindly encouraged me not to tire myself or worry, but instead to enjoy the remaining time with my family, have lunch, and travel safely. His words, speed, and genuine concern helped calm me and turned a stressful moment into a positive final impression. Mohamed Dardir is an excellent Bellman, a caring professional, and a wonderful representative of Pickalbatros Makadi Resort. He deserves special recognition for his quick response, emotional intelligence, professionalism, and sincere commitment to guest comfort. Hamdy Abdel Sabour — Lifeguard at Main Pool I would like to give special recognition to Hamdy Abdel Sabour, the Lifeguard at the main pool, for his excellent attitude and professional support. Hamdy was consistently helpful, friendly, and full of genuine kindness. He was alert, perceptive, and quick-thinking, and his intelligent approach allowed him to understand situations quickly and offer the right assistance at the right time. His warm personality made him approachable, while his awareness and professionalism gave our family confidence and reassurance around the pool. He combined safety responsibility with sincere hospitality in an excellent way. Hamdy Abdel Sabour is an outstanding lifeguard and a genuine asset to Pickalbatros Makadi Resort. He deserves special recognition for his kindness, intelligence, helpfulness, friendliness, and strong sense of responsibility. Areas That Need Improvement 1. Beach and Sea Experience The beach and sea experience was unfortunately disappointing for our family. The shoreline was very rocky, there were strong tidal changes, and guests had to use a very long pier to reach deeper water. During most of our stay, the red flag was raised, so we were unable to enjoy the sea as we had expected. We fully understand that Pickalbatros Makadi Resort cannot control the weather, tides, or necessary safety flags. However, clearer advance information about the rocky shoreline, pier access, typical sea conditions, and the possibility of restricted swimming would help families set realistic expectations before booking and prepare appropriately. 2. Steak House Experience Our experience at the Steak House was very disappointing. We understood it to be a special, quieter à la carte restaurant available by reservation once during the stay, with a distinctive menu and higher-quality dining experience. Instead, we found a crowded open-buffet arrangement. The food lacked variety and did not feel distinctive or special compared with the regular restaurants. I was the only person in my family who tried a small piece of steak, and we ultimately left and completed our dinner at another restaurant because we did not enjoy the experience. I strongly recommend reviewing this concept so that the Steak House genuinely operates as a specialty à la carte restaurant, with table service, controlled capacity, a distinctive menu, and a level of quality that clearly differentiates it from the main buffet restaurants. 3. Location of the Children’s Aqua Park The children’s Aqua Park was located directly outside the lobby, so it was not far from the lobby itself. The inconvenience was the overall layout: the lobby was positioned between the Aqua Park and our room and the other pool areas. This made repeated movement through or around the central lobby less convenient when traveling with young children and carrying their belongings. The four-person family bicycles were fun, distinctive, and a nice idea, but using them repeatedly for movement between areas could still become tiring. A more direct internal connection, clearer family route, or regular buggy service between the guest-room areas, pools, and Aqua Park would make the experience easier and more comfortable for families with young children. Thank you to Mr. Ahmed Shawky, Mahmoud Fatouh, Wael Shawky, Mr. Hossam Eldeen, Ibrahim Essa “Abu Khalil,” Mohamed Shawky, Mustafa Emad, Nabil Abdel Moniem, Mohamed Sayed, Mahmoud Ahmed Shawky, Mohamed Hussein, Mina Medhat, Mr. Wael Abdel Monsef, Mohamed Dardir, and Hamdy Abdel Sabour for helping make our family experience so positive and memorable. Despite the improvement points described above, the outstanding care shown by these team members made our overall experience worthy of a 5/5 rating. Every one of them deserves recognition from the senior management of Pickalbatros Makadi Resort, and our family is sincerely grateful for everything they did for us."

"The resort is beautiful and spacious, featuring numerous restaurants and bars, three main swimming pools, and a group of buildings. Each building has three floors: ground, first, and second. Each building contains 12 rooms, four on each floor. Every three buildings overlook their private swimming pools. The rooms are lovely and a very comfortable size. The rooms on the first and second floors have balconies overlooking the pool, while the ground floor rooms have direct access to the pool. I stayed in three rooms: two on the ground floor (rooms 1140 and 1141) and one on the second floor (room 1146). The room rates are very reasonable and include breakfast, lunch, and dinner at all restaurants, as well as snacks and all other services. There are also daily entertainment programs, which you will receive upon check-in. The resort is suitable for all ages. Please note that prices are in Egyptian pounds for Egyptians; for non-Egyptians, prices are in US dollars or euros (I don't know why). Only Visa and Mastercard are accepted. If you have an American Express card like I did, you might encounter some issues. However, I guarantee you will have a wonderful time exploring the resort. In short, my rating is 10/10. . . As for the resort's management and staff, that's where the problem lies. Initially, if you inquire about specific items, they assure you they are available, but upon arrival, they are nowhere to be found. For example, I asked if the bathroom had a bidet, or if I should bring one. They said it was, but during check-in, they told me it wasn't. When I confronted them, they started making excuses, asking for the call center employee's name, the date and time of the call, and the phone number I called from—as if I were being interrogated by the FBI. Therefore, be sure to confirm your room requirements before booking. Room service is also incredibly slow, and the staff seem unwilling to work. I read that room service offers juice delivery, but when I called, they initially said it wasn't available. When I pointed out it was, they said they would charge an extra fee. After agreeing, my order didn't arrive until a full hour later. My daughter ordered a fruit basket and asked for it to be cut, and they said they would charge an extra fee for cutting it. However, it arrived an hour later uncut. After questioning them, they sent someone an hour later to cut it. So, it takes two hours or more just to order something from room service, and that's the real issue. The biggest problem is that every time I call, an employee answers and denies knowing anything about the request. There is a supermarket in the resort selling some souvenirs and personal items, but I don't recommend buying them as the prices are outrageous. This is what I experienced during the first two days still i have 4 nights, and I will continue with the rest of the story."