A and O Copenhagen Norrebro

"This was a great spot throughout a 5 day stay. Breakfast was average but we are well and we're generally happy with everything and the staff. It was only on the last day- after breakfast out key card didnt work. I spend more than 30 minutes going up and down 3 floors because the cards were not working. ( before checkout). It were attended to by Levi who was very rude and condescending. He had to come up to open our room door and then tells me that we will be charged an extra night of we are not out by 10. At this point I told him but we were stuck outside our room for over half and hour and his response was," its not my problem, I dont make the rules" This rude interaction left a very bad impression of this group and I will probably never go back to this accommodation. Levi was very rude and rolled his eyes every time everytime he saw my family and I waiting in the line again and again because the key card was not working. - as if we were blamed or it was our fault. He is rude and arrogant. Very unprofessional."

"I checked into a mixed room with 8 people. It was so disgusting, food and old dishes were all over the room. The toilet was pee and old dirty towels on the floor. The men who lived there had no respect for the fact that there were more of us in the room, they lived like pigs. One night some of the guests had lent their bed to a friend so the door to our room had to be left open so that the person could enter without a key card from the reception. There was no respect for being quiet or respecting the lights being turned off when people were sleeping. I have travelled a lot and been to many hostels. This has been the worst experience ever to date. The communal kitchen and the areas were not particularly clean either. The staff were really nice, but that doesn't help their facilities and the clientele of guests they attract. Unfortunately I can't recommend it to anyone!! Not at all when we have so many other fantastic hostels in Copenhagen"

"Unfortunately, this was one of the worst hotel experiences I’ve had. Upon arriving, I found dirty white socks next to the bed, right by the wall, as well as hair hanging from the top bunk. Disgusting and clearly a sign that the room hadn’t been properly cleaned. To make matters worse, you’re expected to put on your own bed sheets, which might be fine if they were clean – but mine smelled unpleasant and felt unwashed. The room itself was also worn down, with furniture looking tired and uncared for. Honestly, I didn’t feel comfortable at all. I know this is a budget stay, but hygiene and basic cleanliness should never be optional. Would not recommend."