Amadria Park Hotel Andrija

"I want to be fair and state that the rooms (following our €180 paid upgrade), the food, and the cleanliness are all high-quality. The restaurant staff is friendly and beyond reproach. However, the reason for my low rating is the shockingly poor treatment of loyal guests by the management. Despite this being our second stay at the hotel this year, we hit a wall of bureaucracy on our departure day. Because of one hour of swimming in an empty pool, my children left the hotel in tears. The management blindly stuck to "package rules," completely ignoring our loyalty and the additional costs we had incurred. What disgusted me the most was the duplicity in their subsequent correspondence: After I posted my review, the hotel responded publicly in a very polite manner, expressing regret over the "children’s dissatisfaction" and promising to work on their flexibility. However, at the very same time, they sent me a private email coldly defending their rigidity and lecturing me on "responsible conduct." It is unbelievable that the management of a "Kids Hotel" allows itself such manipulation—showing one face to the public on Google for PR purposes, while showing a cold, bureaucratic face directly to the guest. This level of hypocrisy is insulting. (The two attached images show the public response versus the direct email I received). If you are looking for a hotel where a child's smile is more important than bureaucracy and where management communication is honest, I suggest you look elsewhere."

"chose the hotel based on the reviews on booking and I was right. It is an extraordinary hotel, with many facilities for children, indoor and outdoor playgrounds, swimming pools - which are indeed a bit cold, but we still splashed around in them, PlayStation room, aqua park The food, especially dinner, was absolutely delicious. Many dishes, seafood almost every night, fish, rice, pizza, pasta, casseroles, potatoes, mashed potatoes... just be a bad eater, you can say you didn't find anything to eat. In the morning, classic stuff like anywhere, eggs, bacon, ham, salami, prisciuto, cheese, almonds, seeds, prunes, milk, cereals, butter, pancakes, etc. Today is my birthday and I received a greeting card, chocolate and champagne in the room. Thank you! Very kind and polite staff, always smiling, rooms are cleaned daily, towels are changed. I took the offer from their website, at a better price, and we had included entrances to the aqua park every day. We had a great time there."

"I have to agree with some of the recent reviews particularly about this hotel being overpriced and overrated. This hotel is average at best and really, just a money making place. We are not ones to complain / be negative for the sake of it but we paid a lot of money to stay here and unfortunately the standard is nowhere near in line with the cost. Yes, the beach and view is lovely and it is a real shame that the hotel is not better because the area was beautiful. But: The pool area is looking tired and scruffy. If you want a cabana, its 35 euros for the day. However, I don’t know why you would as they were absolutely filthy. I wish I had taken pictures but they were unbelievably dirty filled with drink stains and dirt. We paid extra for half board and it is not worth it. This added over 700 euros on top of what we had already paid. The food is not great. The same food every night. We completely understand that they have to cater for lots of different tastes but every single night the desserts were the same. No ice cream dessert for the children as they want you to go and pay for the ice cream at the bar outside. The options for children are poor (chips, hotdog and broccoli for breakfast). Breakfasts were not good. Most mornings, there were no glasses and bowls. The drinks and coffee machines weren’t working most days, no cereal left (and this was early on). If you asked staff politely if you could have a glass, they weren’t particularly happy and accommodating. Staff at the outside bar were not friendly. One morning, there were no bowls for the cereal and I had to ask three times. The third time I was asked if I could use a coffee cup. Then there was no bread. It was chaos most mornings. Rooms are basic. There are no wardrobes or drawers. It’s very hard to find space to put clothes, suitcases. It was poorly designed for a family room. The two bedside tables were simply a metal table which were damaged and scruffy. I also can’t understand some of the comments on the kids club because our experience was terrible. The staff have looked disinterested and like they don’t want to be there and in fact didn’t! There were so many activities throughout the week that didn’t happen / got cancelled because of the weather! We were there in August and I have attached the pictures of the ‘terrible’ weather. I am not joking. I took a picture at the exact time the activities should have been on. These were things such as circus skills, acting, pirate ship craft, pasta jewellery making. These activities could have been done inside if they felt the weather was that bad (even though it was fine). They just clearly couldn’t be bothered. Our 8 year old even started asking if the next activity would be cancelled because of the weather - he said ‘but there is nothing wrong with the weather, they just can’t be bothered looking after children!’ We spoke to the manager who said she would speak with the animation team and it wasn’t acceptable. I will say that the guy from Morocco (I didn’t get his name, apologies) was lovely and seemed to try his best and interact with children. Entertainment is absolutely shocking! Again, I know it is subjective but my goodness, the worst we have ever experienced. The mini disco starts at 8pm for one hour which just consisted of staff dancing on the stage. Many of the kids were fed-up. The evening entertainment at 9pm was like something out of a comedy sketch but not in a good way! The evening seating was a few scruffy sun loungers put in rows next to the stage. We had a walk along the front which as someone has mentioned is all part of the same complex. There was a little train which my 4yo wanted to go on. It was 8 euros each and its exactly the same train that you find at home in parks for a couple of pound! I wouldn’t have minded this but 32 euros for a 5 minute train ride! My little boy was waving excitedly to the driver but he looked away every time. On the train, the driver kept stopping to go on Tik Tok! The crazy golf was 18 euro per adult and 8 euro per child so again almost 50 euros. A ridiculous price. It is quite isolated and it felt very much that once you are in the resort you are ‘trapped’ and have to use their facilities at extortionate prices. All of the above would have been more acceptable if we had booked a 3 star hotel but this is advertised as a 4-5 star and it is absolutely not. It is a 3 star and we will not be returning."