Hotel Sol Umag for Plava Laguna

"We do not recommend this hotel. We stayed at Garden suits - first impression was terribe. The room was not cleaned. We had ants everywhere, the floors were dirty and the terrace/outside was dirty. We went to reception who sent room service to take care of the ants. We did not get any apology, they said that they have this problem in other rooms too. The garden suit absolutly doesen't deserve 4.5 stars - it doesent have hair dryer, doesent have coffee maker and its obvious they dont tidy it properly. We also had problems with wellness beacuse in the booking app there is no explenation you have to make appointment in advance to go to spa - beacuse we didnt know that they didnt let us inside. Staff in wellness gave us no explanation or apology. Wellness was included in price and we had to pay full price even though we didnt have a chance to use it. The food is the brightest point of our stay, beacuse its really lots of options and its really delicious!! "

"From the first minute disaster and overrated. At first there was no parking at all but come on. And then the biggest disappointment: the floors in Garden Suite Villa No. 637 were not cleaned, washed and we were with a small child crawling. Terrible, when the reception is called no one answers the call, it is very difficult to establish communication with the reception. In front of the villa two anthills, ants everywhere but everywhere all the time. The cleaning lady didn't come one day without any explanation why (she said we were inside and she didn't want to bother - then you ask the guests when it's okay to come and clean and not come at all). The last day a huge mirror fell from the front door, luckily it didn't fall on a child crawling nearby, without any excuses from the hotel and anyone.Beach and pool disaster, and about the queue for food not to mention 🤣 For some college excursion it's fine, for some premium service we expected given the price ( I have experience with premium services because I paid for them and I know what I'm talking about) unfortunately not. Hopefully I helped someone."

"Garden Suites are very nice new suites which have 4 stars category. Buildings are very nice modern objects and in each building are approx 4-6 suites with view on sea or park. Our suite did have living room with sofa which is OK option for 2 kids and bedroom which was very comfort and big terrace. Also bathroom is very spacious and modern and this suites are in my opinion better option then hotel. On one side you have privacy and much more space then in hotel,but on another side you can use all amenities of hotel (food,wellness,...) Everything is very clean and staff is friendly. Food in hotel is not something special,but you will always find variety of food for breakfast or dinner.Also some beverages are free of charge by dinner (local wine,bear,juice,water,...). Resort has also big parking,bicycle storage and near the resort you have a lot options for sports (tennis,football,volleyball,...). In my opinion are this suites at this moment one of best options for perfect holidays in Umag."