"First of all I want tk day that not everything is bad and for the price we paid it wasnt terrible, but we will definitely not return.
The good points - water slides were perfect for our 4 year old. It takes 10-15min wall to get to the beach which is lovely. There is a bus stop right outside which gets you to nearby resorts.
The food is ok, but gets very same-y after a few days. It was edible and the gyros at lunch is great.
However, the bad points are too significant for us and therefore we wouldn't recommend the place.
First it is very very dirty. The cleaners go in every day, but they dont clean properly. The sink and the shower did not get cleaned at all during our 10 night stay. There were also peanuts and crackers under the beds and we did not consume any food in the room, meaning the room wasnt even cleaned properly when previous guests vacated. Also the room was very outdated and did not maych the photos on the website - we booked with OntheBeach but photos kn other travel companies were the same. When we queried this with reception we were told all rooms are the same and they are only different in size. We then met some people and happened to view their room and it was refurbished and bigger than ours. They just didn't want to move us. And considering we had a young child it wasnt ideal to have a dirty room.
The room actually looked like it was an add-on room. It didn't even have a proper room number, instead it was a paper stuck with cellotape, perhaps it is an old staff room or a room that they use only when busy - no idea.
There was no ventilation in the bathroom and you couldn't open the bathroom window, so just "great"!!
Bed sheets and towels are being changed but they are so old and stained that look dirty even if washed. They must have been a few years old towels. Every day we had towels with stains on them and some even ripped.
I have never seen this anywhere else.
The whole hotel is dirty apart from the restaurant and reception which seem to have been renovated, the rest is dirty and cockroaches are runing around especially at night, outside, inside, everywhere. While I get that outside it may be out of their control, having them indoors is unacceptable, there are PEST control measures that can be put in place.
Now regarding the staff, the restaurant managers are very nice to guests but extremely rude to staff. The servers and the bar staff are being rushed all the time and treated so badly it creates a bad atmosphere when yiu are witnessing this. At least 3 staff quit while we were there and we only stayed for 10 days and others were saying they are very close to leaving as well. It is one thing to ensure staff are productive and a completely separate thing to treat them badly and rushing them all the time.
The hotel manager only comes to eat and doesn't seem to be interested in the actual operation of this hotel. It would be an idea if he checked how well the hotel is being cleaned, get a pest control company and maybe spend some money on new towels and bed sheets.
Overall very disappointed. If it wasnt for the water slides and the distance to the beach it would have been an awful stay. We made the most out of it and if you come prepared and haven't paid a lot for it, you may have an ok time. But we wouldnt recommend."
