St Giles London A St Giles Hotel

"Since 2014 I have stayed at the St Giles at least 25 times - amazing location and always been fantastic value for money. I have never had any issue with the staff. I just paid for three nights at £81 per night in an 'urban' (which means low price) room. The same room type when I stayed in October 2025 was £134 a night. But I guess March is low season. I have also used the higher price rooms in the past, before these rooms, now called 'urban' (have also been called 'refurbished') were a class of room. There were some differences this time - new owners, who bought the hotel in January 2026. Leaving your case in the left luggage room is now £10 per item (before it was free, but you could leave a tip - and I always did - for the porter) and the kettle/teabags/coffee sachets/sugar/milk have been removed from this class of room. Instead of paying £81 a night I would rather have paid £91 and had a kettle, because I like tea in the morning while I am getting ready. A further irony is that I bring my own decaf teabags and buy a small bottle of milk from either Tesco or Sainsburys nearby, so all I'm really using is the kettle. So now I had to get dressed, walk to Pret to buy tea - and while I was there I bought porridge and a croissant that I took back to my room to have while I was getting ready for the day. So the St Giles actually sent me somewhere else to buy breakfast, whereas in the past, many times, I have had tea in my room, got ready, and gone downstairs for breakfast in the hotel. If you are going to cut something from this class of room, why not take away the TV? I have a friend who always stays at the St Giles when in London (after I recommended it) and when I told her about the removal of the kettle she was not happy either. I'll be back in London in the spring, when it's a busier season, if the price is back to seasonal highs of £130-£140 a night (which I have paid before) and still no kettle, I will deffo be checking out the other hotels in the area, Premier Inn etc. As always, I found the staff to be lovely and helpful."

"For years I’ve stayed at this hotel and it’s been under renovation all that time. I’ve put up with it mainly because it’s an affordable option close to the tube. But…now it’s been taken over and the signs are that it’s being converted into the equivalent of a budget airline - complete with all the additional charges. They’ve moved check in from 2pm to 3pm and check out is now 10am rather than 11am. So, two fewer hours for your buck. My room this week had no kettle or tea/coffee. No phone to call downstairs. I’d use the lift to go visit reception but one isn’t working and after 10 minutes letting lifts go because they’re full, I gave up. The room was booked for two people, actually I was alone but there was one towel, no hand towel. When I checked out I asked about all this and was plainly told that the new owners are removing everything. I want to leave luggage until later and was told there’s now a fee of £10 per item! Plainly, they can stuff it. I have to honour my next reservation but after that I’ll avoid this place. It’s going to the dogs and I feel sorry for the loyal staff who are obviously not supportive of what’s happening but need their jobs. I wonder how many will be there in a few months. They’re stripping our reception so you can check yourself in. Zero customer service seems to be their mantra. Tragic."

"We have stayed in this hotel several times over the years, the location is perfect and the price has been reasonable. We rebooked again for our most recent stay and sadly we were pretty disappointed. This stay cost £150 for a basic double room. I made the reservation at the end of January- pre take over from St Giles to the new owners. My booking email quoted a check in time of 2pm. In the past, when we’ve arrived early, the hotel has always been happy to allow us to check in if the room was ready. They were this time too, but only for an additional charge of £20. We were also told that check in time was 3pm, when we queried it they said they would ‘honour’ our original time of 2. As it was 1pm, we decided not to pay and leave our bag at the concierge. Previously this has been charged at a very reasonable £1 per bag, but (and you see the common theme here) the charge was now £10. We took the bag with us! We went back at 2pm and collected our keys without issue. Strangely we were not offered the chance to book/pay for breakfast, again which we have done before. It’s clear the hotel is being refurbished, our room was small and in need of a makeover but as we’ve stayed before we knew what to expect. Sadly (and this is quoted as provided on my original booking email too) there was no tea & coffee facilities any more and no hand towel- just a bath mat and 2 larger towels. The lifts are painfully slow and there is often one out of service, causing big queues. We were out all evening and didn’t have chance to query the lack of tea & coffee until we returned. We tried to call reception from the room but there was no info on what number to use and the phone didn’t seem to work. We waited so long for a lift to go back to reception in person that we gave up and went without! We did pay to leave our bag the next day, the staff on the concierge desk were lovely and very helpful. The location of this hotel is excellent and it would be the one reason I’d return, but the additional charges at every turn are a real shame."