Dorsett Shepherds Bush

"The room looked run down and poorly kept, and poorly cleaned. The carpet floor was covered in various old stains, the walls had scratches, black marks and other stains, the bathroom floor, sink and shower also had strange faint white stains. The toilet seat was loose and kept sliding around whenever anyone sat on it, and the shower utterly reeked of what I can only assume to be sewage or mildew. The shower door was not sealed properly and so whenever you used the shower, it would flood the entire bathroom. There were also small black stains as well as rust in the shower, and I even found black spots/grime INSIDE the shampoo dispenser. The shower hinge was falling out of the wall it was attached to. The windows in the room cannot be opened at all, (we asked the staff if they could open it for us since it required a key to do so, which they said they do not open them) which meant that the only way for us to get fresh air was to leave the room, and the AC barely worked to cool the room while making the air incredibly dry and stuffy. My partner woke up several mornings with a sore throat from the conditions, whereas I ended up with a respiratory infection- I am somewhat immunocompromised, this was NOT a good experience for that. The hotel website says there was in-room dining and they had a QR code with a menu inside the room, but the QR code sends you to a blank site, and when we asked about in-room dining the staff said "we do not do room service." even though they claim to do so online? They could not even provide basic cutlery for us to eat our own food with. Staff were nice, but they do not pick up the room phone, and so you have to walk down into the lobby for any assistance. TV in our room was old and the remote was out of battery, so we asked for new batteries so we could actually watch, as the buttons on the TV itself could not change channels. They said they would bring us new batteries, but they didn't. We asked them for batteries multiple times for 2 days in a row and then eventually gave up and had to buy batteries from the lobby vending machine. Even after changing batteries, the remote was almost entirely unresponsive. Near useless TV. Kettle was faulty too. Water would spill out from the handle and burn your hand. Basic room cleaning was done inconsistently and not every day, and never at the same times. If they came in while we were present, they would leave without even asking if we needed anything. Understandable, but poor service, especially since when we asked for anything, it would not get done. Good location, but very poor otherwise."

"The only reason for the 3 star rating is the bathroom and A/C, but I will get to that later. First the good stuff. This hotel is fairly inexpensive, and it’s within walking distance of so many shops and cafes. Westfield Mall is only a few blocks away, which is great if you need anything! Shepherd’s Bush Market Station is about a 2 minute walk, and Shepherd’s Bush Station is about an 8 minute walk. So if you are planning on using the London Underground as your main transportation like we did, it’s perfect for your trip. The lobby was very nice and had a cool vibe. The staff were helpful and kind. Now the bathroom. Our shower had a leak that was pretty bad. Our first night we had quite a bit of flooding. We did ask the front desk for assistance and they were very apologetic and were prompt about trying to fix it. However, I believe the seal needs to be replaced. We ended up improvising by laying a towel in front of the inside of glass door each time we showered, which mitigated some of the flooding but didn’t stop it entirely. We had a small flood every time to mop up with our towels. We also discovered a small hole in the tile which caused more leaking, so we needed housekeeping to come every other day to replace our towels. I know this place encourages their guests to go green by limiting the amount of times the housekeeping staff has to clean the room, but we needed fresh towels to shower. It was a little embarrassing and we felt bad. The rooms were also quite stuffy. We tried turning on the A/C but it didn’t really work, and it was hard to get a restful night’s sleep with the heat. Other than those two issues, it was a decent stay! We spent most of our time exploring the city. If not for the shower and A/C we would rate this place much higher."

"Location for Olympia is pretty good. The immediate locale is run down and suffering from homelessness and feels less safe than other parts of London. The in hotel experience for me personally this trip was very poor: it seems the hotel has historically had a much more luxury feel but from room maintenance to restaurant cleanliness and offerings this hotel is clearly cutting corners now. I could not get to speak to a manager whilst there to offer some feedback. I tried three times in a two day stay. Staff were clearly adept at helping management avoid these guest interactions. The potential for this hotel is significantly but it is not worthy a good review based my experience this week."