Jutlandia Family Resort

"My family and I were staying at Jutlandia Family Resort for one week, and never before have I experienced such a lack of hospitality from the working staff. The only place where service was actually provided in a proper manner was at the bar, where the bar staff at least provided what we wanted. Although the selection from the all-inclusive menu at the bar was very limited, the few things that were on it were bland to the point where one would rather stick their tongue out of a car window. The lack of diversity was also apparent at the buffets throughout the days. Although new dishes were served every day, the breakfast selection was ALWAYS exactly the same, and multiple times throughout this one week, menu items were frequently reused during dinner and lunch. Worst of all was the cleaning and deposit culture. It felt like you had to pay a deposit for going to the bathroom, since everything from borrowing towels for the pool (which you have to pay to have washed) to getting a drink from the bar had to be done with a deposit. Nothing was a given, and it felt like the hotel had no interest in providing a real service experience for their guests. The cleaning at the hotel was totally unacceptable. My girlfriend and I were given bedsheets with blood stains on them, which were not changed when the cleaning personnel came to clean our room during the day. When we confronted the receptionist with this issue, she looked at us as if we were the most annoying people in the world for simply asking for a new sheet. When she finally understood, she simply gave us a blanket with NO linen, as if that would solve the issue. She never apologized and totally lacked human interaction skills. Our room was never cleaned during the entire week (no vacuuming, no waste bin exchange). They only made the bed with the linen already on the beds. You probably had to pay in order to have your room cleaned anyway. A small thing was also the fact that the children’s entertainment at night gets very loud and starts very late, despite the fact that it's meant for children. It's fair to say that I will not be recommending this place to anyone and will never be coming back again."

"We booked a very last-minute trip to Jutlandia Apartments in Santa Ponsa – literally about two weeks before flying out – for a 4-night stay. We originally booked the sister hotel across the road, Plazamar Serenity, but when we arrived at around 1am, we were told it had closed for the season and that we’d be moved to Jutlandia. At first, this worried us however, within minutes of checking in, every bit of concern disappeared and by the end of the stay we were genuinely happy it worked out this way. Jutlandia completely exceeded expectations. This is quite possibly the longest review I have written and with good reason, Jutlandia is remarkable and we will be returning. Apologies if I got any names wrong as it has been a few weeks since our return. Pros •Exceptional staff – above and beyond 5-star service. We met three members of staff who genuinely cared and are an asset to the company. Unfortunately, we didn’t get their names, so apologies in advance: • Firstly, the Spanish gentleman at Plazamar Serenity’s reception who greeted us at 1am was honestly a breath of fresh air at such an early hour. Cheerful, warm, and incredibly helpful. He gave great advice and set a really positive tone for the whole trip. • Over at Jutlandia, the gentleman from Nigeria on reception was just as brilliant. Friendly, helpful, and sorted a taxi for our return journey that saved us a huge amount compared with Uber. Proper customer care. • And finally, the English gentleman at Jutlandia, who I believe was a manager. One of our little ones spilled a milkshake all over the bed and was really upset. This man handled it with kindness, reassurance, and even made our son laugh about it. You just don’t expect that level of personal care from a 3-star hotel – it truly felt like 5-star service. These three were outstanding and really elevated the whole experience. • Halloween theme done perfectly. We visited during the Halloween period and the decorations and activities were fun without being over the top. A great balance for families. • Very kid-friendly. From the entertainment to the pools to the general atmosphere – this place is ideal for families with young children. • Smaller, intimate feel. It isn’t a huge resort and that’s part of its charm. It feels cosy, friendly and special rather than overwhelming or crowded. • Clean and tidy rooms. The rooms were basic but had everything we needed – lots of towels, good storage and lovely cold air-con. Our balcony overlooked the pool, which was a nice bonus. • Spotlessly clean everywhere. Not just the rooms – the communal areas, walkways, poolside, everything was immaculate. Shoutout to the Filipino cleaners too, who were friendly and clearly took pride in their work. • Great pool areas. There’s a main pool and separate kids’ pools with slides and water play areas. Lifeguards were always on standby. The water was a little cold but that didn’t stop the kids from loving every second. • Snack bar food – pricey but very good. We were self-catering but tried the snack bar a few times. Chips, patatas bravas, pizza… all really nice and cooked well. The kids enjoyed it too. • No sunbed wars. A small thing but makes a massive difference. There’s a pile of sunbeds you just help yourself to and we never struggled to find space. • Hotel never felt overcrowded. Even though it was fully booked, it never felt cramped. Plenty of space around the pool and in the common areas. BUT - The highlight of the entire holiday: the entertainment team – Saul & Leo (apologies if the names are wrong - they know who they are)! We honestly can’t praise these two enough. They made our children’s holiday. They made our holiday. Every evening started with a mini disco, and Saul and Leo threw themselves into it with full enthusiasm. They pulled every child in, got them involved and brought so much energy and fun to the stage. Our kids adored them. At one point, we were walking towards the beach away from the hotel and happened to see Leo driving to work and our kids waved excitedly. He gave them a huge warm smile and wave back – little moments like that meant the world to them. Saul made a real effort to make sure the kids received medals before we left, which they treasured as a little keepsake. He made them feel like little princes and even gave one to my wife and I. A genuinely lovely person. The Halloween haunted house across the road was brilliant (even though our 3-year-old was absolutely terrified by Saul dressed as a creepy old man!). But again – they somehow managed to make even the scares part of the fun atmosphere. Throughout the night, they were constantly making balloon animals, lighting fireworks, releasing balloons, cracking jokes and keeping everyone entertained. All done with big smiles and genuine passion for what they do. The nighttime shows they organised were fantastic – • Magic and flamenco show • Dance/play performance • Fire spinning show Each act was theatrical, engaging, and perfect for families. The outdoor stage gave everything a lovely atmosphere. We’ve stayed in 4- and 5-star resorts with entertainment nowhere near the quality, warmth, or passion of these two. Jutlandia are incredibly lucky to have them. Cons (not many at all): • Shower temperature fluctuates – it goes hot and cold for a bit before settling. Slightly annoying but manageable. • Sofa beds aren’t very comfortable – fine for small children, but older kids or adults would struggle. • Cutlery could have been cleaner – everything else was spotless, so this may have been a small oversight. • One female bar staff member felt a bit cold – not rude, just not as warm as everyone else, especially compared with how exceptional the rest of the staff were. • Beer was a bit flat – not the end of the world, just worth mentioning Overall - This was supposed to be a simple last-minute getaway and it ended up being one of the most enjoyable family breaks we’ve had. Warm, genuine staff, spotless facilities, great entertainment and a lovely atmosphere – Jutlandia gave us everything we needed and more. Easy 5 stars. We’d return in a heartbeat."

"We chose this hotel as we were travelling with our 2 year old grandson and the reviews said it was good for kids. He definitely enjoyed it all, especially the mini disco. We did self catering so cannot comment on the food but plenty of nice places to eat close by. Also shops and supermarkets within 5 minutes walk. We didn’t cook in the apartment but basic equipment in the kitchen area if we had wanted to. Good pool area with different pools for different ages. Always seemed to be something going on for the children. Although I never did find out what time or where the yoga was! Lovely beach close by. Hotel was reasonably clean although the room cleaning was a bit hit and miss. Water temperature in the shower went from boiling hot to freezing and back again every few minutes. Not ideal. Entertainment in the evening was pretty mediocre but as expected. The kids loved it. Definitely a good hotel if travelling with young children but not one I would go to otherwise."