SmartRental Collection Gran Vía Capital

"⚠️ Important Notice for Anyone Considering Booking with Smart Rental Please be aware of our experience before booking. We left the Smart Apartment much earlier than planned due to a highly disappointing stay. We booked 5 nights but checked out after only 1 night. Main Issues Encountered: • Strong Burger & Fries Smell (24/7) The entire building and all rooms smell strongly of fries and burgers due to a Burger King / fast-food restaurant located below. The smell was so intense that I vomited twice. The odor is constant and unavoidable. • Misleading Photos All rooms are much smaller than shown in the pictures. • Elevators (Lifts) Extremely long waiting times and always overcrowded. • Room Assignment We booked the Yellow Room as shown in the photos but were assigned a different room with a broken cupboard. • Lighting Very harsh, hospital-style white lighting. The table lamps were not working. • Shower No hot water — only lukewarm at best. • Noise Constant street noise, ambulances, and loud guests on the terrace, making it impossible to rest. • Television Not a smart TV, with very limited channels. • One-Bedroom Unit We also visited the one-bedroom apartment, which was even worse: – No balcony – No ventilation – Same intense food smell • Bed Size Small bed (140 × 200 cm). ❌ Guest Complaint – Follow-Up: NONE After three weeks of repeatedly requesting a follow-up regarding our issues, no proper response was provided. The only reply received was: “As soon as we have time to reply, we will reply.” To date, no further follow-up has been made, which demonstrates poor customer service and a lack of professionalism in handling guest complaints."

"Great location on Gran Via near the main shopping streets, restaurants and within walking distance to major sites. Well equipped apartments with everything you need. Great breakfast and friendly staff at the restaurant and reception. The pool is small but nice for a dip to cool off on the rooftop. The apartment could have been more thoroughly cleaned, although housekeeping were quick to bring additional pillows, iron and ironing board when needed. Great apartment in a great location. Perfect for city break for shopping and exploring the nearby sites and neighbourhoods."

"We rented a two bedroom, two bathroom suite. Just for a quick overnight stay, catching a flight the next day. In both bathrooms, the showers did not work! No water flow at all! We were on a tight schedule. The management said that they could do nothing. Despite our complaint at the time and follow-up email to management, there was never any response or apology let alone a refund. Do not waste your money on this place! They cannot be trusted at all. We needed a bed and a shower. We did not get what we paid for and they do not care at all."