Labranda Alyssa Suite Hotel

"Stayed here from 16th to 23rd of November through jet2 holidays. Bit of a mixed review and would really like it to be better. Firstly i cannot fault the staff. From the reception to the restaurant and to the bar and lets not forget the room cleaners. All were excellent and very helpful and friendly. The pool are was great and was not too busy. Now unfortunately to the negative. We were in suite 113. I can only speak for this one but can imagine all the others were much the same. It really requires a complete makeover. The rooms and the furnishings are extremely tired. The sofa come bed settee was extremely uncomfortable. The zip which holds the covering on was broken off and missing which allowed the covering to creep off. The door surrounds to bedroom and toilet were swollen and peeling off. The washbasin was cracked all the way through and the door seal on the shower was broken at the bottom allowing the floor to be flooded while showering. No handle on door to access the fridge. We had to use a teaspoon to lever it open. Bed was so uncomfortable that i went out and bought a mattress topper for my wife who was in so much pain after 2 nights without one. Outside terrace was of no use. It was completely shaded by a tree which was constantly shedding onto the longers and table and chairs. We noticed other suites didn't have this issue. The area was unusable and it didnt help thst we were walking the debris and foliage into the room.Really really needs some money spent on maintenance and upgrading. Rooms are definitely not 4* id only rate them at a 2* at a push. We were half board. Ive already mentioned how good the staff all are with the exception of one. On Tuesday 25th at even ing meal i asked the pasta chef for some spaghetti Carbonara to be told that sauce was finished with still 2 hours of service to go. It takes minutes to make another sauce but he was offhand and rude despite other guest enquiring for some too. I did mention this to the management team on the front desk who were also surprised that he wouldn't make anymore. We unfortunately found the evening buffet quite disappointing and we did not eat evening meals in restaurant after this night and instead went into town. It was convenient to do so as we had a hire car. The pool bar at night was good. Entertainment was interesting is all i can say but it did amuse me. What they do need in this area at night in the cooler seasons is heating in this area. Im sure it would pay off for them with people staying longer especially the half board guest like myself paying for our drinks. I would really like to sound more positive about our stay but we had been led to believe from the jet2 promotion and rating that this hotel was much better than it actually was. This is our opinion and im sure some will disagree with it but i have been no more than honest and i cant be the only one who has stayed recently who will be of the same view. Again full marks to the staff."

"Lovely winter break,the hotel is clean with very pretty garden layout which is well kept .Rooms perfectly adequate -fridge,air con & safe included Food is lovely always a great choice at each meal - upgrade to all inclusive for 15euros a day highly recommend as it's a long way to restaurants/ bars taxi ride away All the staff are friendly & work hard Receptionist was very good checking in then when problem with shower was reported maintenance fixed it same night"

"Would not rate this as a four star hotel. Our first room had no safe (as advertised) so we had a room change but the lady on reception was less than happy and not very helpful or welcoming . She was rather abrupt. The footpaths to the rooms we covered in leaves etc and as it was on a slope we had to ask the maintenance team to sweep as it was slippery. In the restaurant the waiters/ waitresses were lazy. They used the same dirty cloth to wipe (or attempt to wipe) tables. I saw one gentleman use a knife for jam then lick it, the waiter assumed it hadn’t been used and didn’t change it for the next guests. The food was good but plates were cold. The hotel could make more effort to assist guests up the steps at the front of the hotel, I know it warns guests but a little help would actually show that they care about the guests. Entertainment was very poor. We would not visit again."