Lopesan Villa del Conde Resort and Thalasso

"beautiful hotel. excellent staff - everyone helped a great deal when I was taken ill and had to be admitted to hospital during our stay. Isabella the service manager was a great help to my husband - could not have done more for us."

"Absolutely fantastic holiday at the Villa Del Conde from start to finish! We stayed for 9 Nights half board plus which we were really pleased that we booked as it allowed us to eat at the À la carte restaurants at all of the Lopesan hotels in Meloneras, we tried Ovo where the food was delicious and our server was absolutely fantastic, I didn’t get her name but she had blonde hair. We also tried Callao and Akara where the food was amazing and the service impeccable! Special thanks to Ricardo at Callao who served us both times we visited and Emmanuel at Akara they really made our meals feel special and are a massive credit to the Lopesan family. We also thought that the evening buffet had a nice varied choice with something for everyone. I am pescatarian and there was plenty to choose from, the staff in the evenings were also lovely. The breakfast buffet had a really good choice, the only thing that let it down was one particular staff member who was extremely rude and seemed to be in charge of the morning team. Whilst I realise I was completely in the wrong she embarrassed me in front of the whole restaurant in a situation that could have been dealt with a bit more delicately. We were going out to play golf for the day and I knew we wouldn’t be having any lunch so I took a few cookies and wrapped them in a napkin to take out on the course. She marched over to our table and demanded that I gave the napkin back in front of everyone in the restaurant and stood over me until I gave it back, it might have been better if she had done this a bit more discretely instead of making me feel like a thief in front of the other guests. I felt that awful about the whole thing I couldn’t go for breakfast the next morning as I was so embarrassed. If I had realised this wasn’t allowed I would have done it. Having said this that was the only bad experience we had! I think maybe she just needs some extra training in how to handle situations like that. Our room was spacious, spotless, had a fantastic view a perfect position. I enjoy running in the mornings and we were located in the blue block right by the exit to the promenade which made it really easy for me to go for my morning run! I also loved the walk in wardrobe there were plenty of hangers and lots of room for your clothes and also room to store the suitcases out of the way. The pools were gorgeous and although we came during the storm we still had some sunshine and enjoyed the outside spaces. The reception area is beautiful and special thanks to Soledad P. And Lars who really went above and beyond with their customer service. The concierge gentleman outside are also super helpful one in particular really stood out but I didn’t get his name, he was young with dark hair and was brilliant. If you are golfers this is a fantastic hotel to stay in, there are lockers for your clubs and a shuttle bus that runs to Maspalomas Golf, Meloneras Golf and Anfi. We played all of these courses and they were excellent! Anfi was our personal favourite the views were spectacular. Finally a massive thank you to Yanira from guest relations she is fantastic and really went above and beyond to help us. We can’t wait to come back!!!!"

"The good points are that the hotel is in a great location. The rooms are clean and comfortable. There multiple pools and sun beds to choose from. The is a quiet pool which was appreciated; there is a huge range of buffet foods at breakfast and dinner and the food is abundant with sparkling wine for breakfast included if that is your fancy; the spa is outstanding says my friend who went, although it is at extra cost; the fitness suite is indeed a hidden gem and included in the hotel price. Some, not all, reception staff are helpful. The negatives - it’s a massive hotel which makes it overwhelmingly impersonal. So many people. Communication with their administration is an issue. Despite having asked twice - once at booking and on arrival I was assured my allocated room would be quiet in the evenings as there is music every night til 11pm. This was not the case. The music was very audible so I had to request a room change. This was stressful and not conducive to a relaxing break. It could have been avoided if the reception staff had not misrepresented the room. If you are celiac or have any food allergies this is not the hotel for you. They were unable to manage my food sensitivity to gluten and dairy with any specific alternatives. Again this had been announced on booking and on checking in and I was given a special card to show the dining room staff. Despite being offered special food and asking for it as instructed it never materialised so I gave up asking. The staff seemed overworked and it is obvious it is too much to manage on top of all they have to do. Again another stressful situation to deal with. I can’t wait to get home."