Aquila Elounda Village Resort Suites & Spa

"Excellent service wonderful food. Location slightly off the main track so go for all inclusive as you can get everything you need on site which makes for an excellent relaxation experience. Staff all professional and friendly without being OTT. Special mention to Nikos for being so friendly and the 2 ladies in the bar (sorry did not get your names) who worked tirelessly always friendly and cheerful. This was our second stay and we will be back!!"

"Stayed for 10 nights on all inclusive. The hotel lives up to its description. Service is top quality with all staff friendly and helpful. Buffet in the main restaurant was excellent with plenty of choice at all meals. Hotel was quiet at the end of October so no fight for sun beds. Beach area with enclosed swimming area very nice, with a friendly service from the beach bar with drinks and snacks. Poll could possibly do with refurbishment, I found blue paint on my feet after swimming! All inclusive does not include the other restaurants, just a 25% discount. As the buffet was so good we didn’t bother with these. Would certainly visit again."

"The hotel I’m afraid is not worthy of a five star in our opinion, whilst elements of the hotel were good, mainly the food in all the dining areas, with a very good breakfast choice, the staff in all the hospitality areas were very helpful and polite, the reception staff not quite so, in fact they were a bit aloof and not particularly friendly, We were in a sea view junior suite that at first seemed nice, with a fantastic view of the sea, but on closer examination it was a bit tired and old fashioned, we reported issues with the cleanliness of the room (after a few days in the room) these were addressed apart from the dirty underside of mattress and bed, the customer service blamed it on a shortage of cleaners, that’s not good enough in a five star hotel. We would of thought that being a five star hotel that guests would of dressed up more in the restaurants , but nobody seemed to bother, we feel there should be a dress code in the evenings , with men in at least a collared t shirt and trousers. The buffet restaurant was a bit of a bun fight, with a feeling of a large work canteen. The Al a carte restaurants were nice and food was presented well. We booked a massage each and while expensive, it was a very good massage. Please be warned that the hotel is quite a long way from the nearest town , with about a 40 minute walk to Elounda along a narrow road or 12 euros each way in a taxi, so eating out of the hotel would prove costly unless you had a hire car. The entertainment in the lobby bar on several evenings was enjoyable and we never had a problem getting a drink. We think the hotel should be down starred to at the very most a four star as it didn’t live up to our expectations we are afraid, we don’t like to leave negative reviews but we felt we had to on this occasion, summing up while some elements were good, it’s not quite good enough to warrant a five star."