"A Beautiful View Overshadowed by an Unforgettable Experience
On 27 June, at around 6:00 p.m., my family took our mother, who uses a wheelchair, to the Roof Garden of St. George Lycabettus Hotel. We entered together with her, and the staff who welcomed us told us that we could sit wherever we liked. Our only wish was to enjoy a cup of coffee together while she admired one of the most beautiful panoramic views of Athens.
When we attempted to sit at one of the front tables overlooking the city, another member of staff denied us that seating position.
We politely explained that we wished to remain where we had initially been told we could sit.
We were then told that not only our table as well as all other front tables in the main seating area were “reserved.” This came as a surprise, as the café was far from full, no reservation signs were visible, and only moments earlier we had been told that we could sit wherever we liked. When we respectfully asked for an explanation, the answers became increasingly inconsistent. We were simply told that these tables were “kept for guests,” despite the obvious fact that we, too, were guests wishing to enjoy the café.
What hurt the most was not the refusal itself. Businesses are entitled to have policies and reservations. It was the timing. The table became unavailable only after my mother, in her wheelchair, joined us. No reasonable explanation was ever provided that could dispel the impression that her disability had changed the way we were being treated.
The most painful moment came when my mother quietly looked at us and said, “Let’s go.” She felt embarrassed, unwelcome, and deeply humiliated. Watching someone you love feel that they are being separated from everyone else simply because they use a wheelchair is something no family should experience.
As we left, we asked to speak with the manager, hoping this was all a misunderstanding that could be resolved immediately. Unfortunately, despite our repeated requests, no manager came to speak with us. We left without anyone taking responsibility while they tried to make up more excuses regarding how certain front tables in the main cafe are reserved daily for hours on end for guests whether they are present or not.
Luxury is not measured by a hotel’s location, décor, or spectacular views. It is measured by how people are treated, especially those who are most vulnerable. Accessibility is not just about ramps and elevators. It is about dignity, inclusion, and ensuring that every guest feels equally welcome.
I sincerely hope this experience does not reflect the values of St. George Lycabettus Hotel. However, for our family, what should have been a pleasant evening became a deeply upsetting memory that my mother will not easily forget.
I hope the hotel investigates this incident seriously, provides proper staff training on disability awareness and equal treatment, and ensures that no other family has to watch a loved one feel excluded in this way.
Because everyone deserves not only access, but respect."
