The Westin Hamburg

"This is NOT a 5 star!! I would rate it more 3,5-4 stars. Breakfast very bad!! Room was nice and big Pool is nice. We do not come back here in the future. Overpriced."

"We had a great 2 weeks stay at the Westin Elbphilharmonie Hamburg. The room is fabulous, amazing view over looking the city & harbor. Location is excellent, walking distance to most touristy places. 4 minutes walk to the bus stop., train stop just 9 minutes walk. Front desk receptionists can use some improvement. Staffers often seem cold & unapproachable! Housekeeping staff sometimes did not replenish, we took the tissue box and place it on our nightstand as we needed to use it at night, and for an entire week, they didn’t put a new box in the bathroom. Breakfast is the highlight of the day! Tons of choices, with wide variety of breads, pastries, freshly prepared eggs, fish, salad, yogurt, fresh fruits and drinks! Our server Gianmarco who is there most days is very polite, friendly & helpful. Tetiana & Septia always greeted us with a warm smile. The Westin Heavenly Spa is awesome! It has 2 steam rooms & 2 Saunas, each has different temperature. They also offer a weekly yoga class. Guest experience manager Katharina is the best! She went above & beyond to get us the Chocolate we like. She also try to get us an upgraded room that suits our needs. Unfortunately, the upgrade was not offered to us until 2 days before our departure. Regardless, we appreciate her efforts."

"We stayed for one night at The Westin Hamburg Elbphilharmonie after visiting friends in the city. We wanted to treat ourselves and chose this hotel specifically for the “luxury” experience and the iconic building. We booked a room with a view on the 16th floor, and the view really was spectacular. Waking up to the city skyline, especially with the view from the bed and the bathtub, was absolutely beautiful and without doubt the highlight of our stay. That said, I expected much more from a hotel of this reputation and price point. The check-in experience was surprisingly bland and felt no different from a budget hotel. The reception staff were not particularly warm or welcoming, and the whole interaction felt rushed and impersonal. Unfortunately, it gave the impression that we were being judged based on how we looked. We were travelling and dressed comfortably, but that should never matter, especially in a hotel that presents itself as luxury. The room itself was fine, but aside from the view, it didn’t feel luxurious. The design felt quite ordinary, and the layout was a bit odd, particularly the lamp placed awkwardly in the middle of the room. Nothing was wrong as such, but nothing stood out either. The building itself is incredible, and the views are genuinely unforgettable. I would recommend staying here for the experience of the Elbphilharmonie and the scenery alone. However, if you’re looking for true luxury service and atmosphere, this hotel doesn’t quite deliver."