The Westin Hamburg

"Our arrival by car would have been far easier if there had been either better signage indicating where we might unload our vehicle or had there been a bellhop. It was easy to maneuver through the garage and park, a novelty for many European garages. Of course, we did not move the car again until the day we left. We enjoyed our well furnished, comfortable room with its novel porthole window that allowed us to have fresh air. I also appreciated that the windows had been treated to reduce bird impacts (and deaths). The staff was very pleasant and accommodating. We found the bar with its great views to be far too noisy much of the time. Access to the performing center was great. There are super restaurants within walking distance. The only real downside was the unpleasant intense soap-like odor being pumped into the lobby near the elevators. I tried to hold my breath because it caused my allergies to flair up, resulting in a headache. I was ecstatic one day to see that someone had unplugged the machine."

"Excellent - nothing left to wish for. Brilliant location, superb views, staff extremely helpful. We changed the room and got a free upgrade overlooking port and city. Parking on site was available - not cheap - but for the location okay. The swimming pool had a good length and the gym was well equipped. Breakfast was a buffet with good choices."

"We where 2 adults and 2 children and had booked 2 connecting rooms. Upon arrival we got dropped outside on the place in front of the Elbphilharmonie where a very small sign indicates there is a Westin. You have to enter there and then take an elevator to the lobby. There was no help with the luggage. Checking was quick and our 2 rooms where ready. Huge disappointment on entering the first room as there was no view at all. Picture attached. We just had to look at the facade of the building. Super disappointing and this was not mentioned anywhere. Then we had to call the service because despite ordering connecting rooms as a family, the doors where locked. Went to the pool and noted another family had children slippers and bathrobes which we had not in the room. Had to ask again and then they came. There was also no amenity kit in the room and the mini / snack bar was empty. The showers where not comfy as the water pressure was far too low. One day housekeeping came in the room without knocking. Breakfast was ok. The bar was always packed because of many visitors from outside. Now this 4 nights costet over 3000€. And this value is by far not returned. I would not go back and also not recommend."