Vienna House Andels Berlin

"We stayed here for 3 nights while doing some sightseeing in Berlin. The hotel is very conveniently located, a 2 mins walk from Landsberger Allee which is a 15 mins ride to Berlin on the S-Bahn. It’s a really nice hotel and the staff were very accommodating. Our room was the standard double which we found to be quite small. The bathroom was very nice and spacious. The shower pressure was good but the water temperature went very hot and then very cold and then mild for a bit before doing the same again. The room is really let down by two things: firstly, the air conditioning unit is really small and ineffective. Our first night in Berlin we had temperatures of 30 degrees Celsius. The air conditioning did nothing to combat this. To be fair, we asked for some fans from the reception which they gave us which helped cool the room down, while having the window open. It would have been unbearable had we not asked for help. The second issue was the lack of house keeping. I understand the need to stay green but by the time we left after 3 nights, the room was very unclean. For these reasons,. I think we would have struggled to stay for longer than three nights. We would have liked the option to ask for housekeeping. We didn’t have the breakfast but the rooftop bar was very elegant, the drinks were great and reasonable. Overall a comfortable stay and would have been perfect but the air conditioning, shower, and lack of housekeeping let the room down. Thank you to the staff for being responsive and accommodating to our needs."

"Terrible experience When I read the reviews I wonder if people have been to the same hotel as me. I arrived at night and there was a long cue to the check in. The staff in the counter were very rude and irritated because I could not talk German. I got a temporary card due to the lack of cards. It felt unsafe and unwelcoming. The worst thing about this stay was the lack of a working air conditioning. It was on but the room was so hot and humid that I could not sleep for five days. As a result I was veryt tired during the days and could not enjoy my trip. It was an important stay for me as I was going to a concert with one of my favorite artists, Nick Cave. It was 41 degrees outside so it was of great importance to be able to rest and cool down indoors. During my fve days there was´t any cleaning and noone taking out the carbage. The only good thing was the breakfast but I was not able to enjoy it because I was so exhausted from the horrible hotel room with no air in it. During the check out the staff di´t look at me and just said "it is okay". The did not ask me how my stay was. AVOID."

"A beautiful 4 star Hotel. Our room was large, clean and modern with a very large bed. The staff were all friendly and very helpful. The buffet breakfast was also very good with a large selection of hot and cold. This Hotel is highly recommended for a stay in Berlin."