ibis Berlin Mitte

"This hotel was exactly what we were expecting. The staff was kind and professional. Our room was small but clean and comfortable. I really appreciated the storage area as soon as we walked in the room. It was good to have a space for umbrellas, shoes, and luggage. We didn't spend much time there The location was great. Near lots of public transport options, next to a convenience store, and walking distance to lots of restaurants. It was far enough to the outskirts of Mitte, pretty much in Prenzlauer Berg which made it quieter than we expected. We were especially grateful on our check-out day. We had a late flight out of Berlin. In addition to holding out bags in a secure space, they called a taxi to take us to the airport. We highly recommend this hotel and would stay there in the future if we return to Berlin!"

"I want to express my deep dissatisfaction with my stay at this hotel. We spent a weekend there with friends, but our experience was extremely unpleasant due to the irresponsible attitude of the hotel staff towards security and customer service. One evening, while sitting in the hotel lobby, we were listening to music through a small speaker. We stepped outside for a few minutes to smoke, and when we returned, the speaker was gone. We immediately approached the hotel staff for assistance, expecting some help, but were met with complete indifference. The staff did not even bother to check the security camera footage or take any action to investigate the incident. The following morning, we spoke with a senior staff member, but his attitude was just as dismissive – we were simply told that the hotel could not help. We did not expect such behavior from the staff, especially at a hotel that should prioritize the safety of its guests. If personal belongings can go missing here and the staff makes no effort to retrieve them, this hotel is clearly not a reliable place to stay. I strongly advise against staying here – both due to the lack of security and the completely indifferent customer service."

"This hotel is a 10-15 minute walk to Alexanderplatz. There is also a tram stop 5 minutes away. The rooms are very basic and the bed was incredibly uncomfortably hard. This is definitely a no frills hotel. Breakfast we didn’t try. We felt we could get a better deal than 17euros per person which includes children. In the Alexa shopping mall at Alexanderplatz there is a McDonald’s, there is also a take away McDonald’s in the train station. Breakfast there was much cheaper!!! The hotel needs to spend more time on its cleaning schedule, cobwebs in the window!"