"We enjoyed our stay at this hotel, well placed close to the lovely Wittenbergplatz U-Bahn station making it easy to get anywhere fairly quickly. It was also well positioned for the Kaiser Wilhelmin Memorial Church, the zoo, KaDeWe store, and Tiergarten making for a lovely walk in autumn. We graded per below as there were issues with all categories. Breakfast excellent, choice and quality of food for this type of hotel and breakfast staff very polite and attentive. Reception was efficient and friendly on check-in but on check-out we were not greeted or thanked for the stay, or asked about our stay which was strange; just a dismissive “that’s all”, not even a “bye”. Room was very big but left a large area of hard flooring which was clean but quite badly chipped; TV was old and clunky and the remote did not work properly making quick navigation impossible. The entrance area where safe and clothes hanger + mirror were had no lighting making it difficult to see what you were doing. Bed was huge but a bit lightweight making noise when moving in it, pillows were thin and very soft which was inadequate causing neck strain. Nice to have 2 sinks. Shower was good, separate toilet but there were a lot of white marks on lower wall. Towels were small and old which was not great for a hotel at this price point. Toilet paper a bit cheap making it feel more budget quality. “Slippers (which we get in most hotels) were not provided which was poor to say how much hard flooring there was in the room. The fridge was very poor, we could not get anything properly chilled in it. View from the room over the city was great and lifts were plentiful and efficient. We stayed 4 nights and only received one bottle of mineral water, there is no automatic refreshment of tea and coffee but you can get from the reception (although they had run out of English breakfast). I asked about the water and was told this was company policy and we should drink from the tap “which is very nice in Berlin”. This just made for a negative feeling about Riu hotels. Room service was also mixed. Overall, we did enjoy our stay despite these issues and had a feeling that the overall value for money was ok especially when booking direct (significantly more expensive through Booking for example)."
