V Hotel Sharm El Sheikh

"Disrespectful treatment of non-Italian guests This receptionist (pictured) showed a clear lack of respect towards guests who were not Italian, particularly guests from the CIS countries. When we asked why Italian tourists were given their room keys immediately while we were asked to wait, his response was in a raised and disrespectful tone: “Can’t you see? It is all written in the hotel concept.” We understand that the hotel has its own check-in policy, but our concern is not about the policy itself — it is about the obvious difference in the way guests were treated. During our stay, we also witnessed this receptionist laughing at a guest who appeared to have had too much to drink. When we asked where that guest was from, the receptionist simply pointed at him. We found this behaviour extremely unprofessional and disrespectful. We have visited Sharm El Sheikh seven times, and this was the first time we experienced such an unpleasant attitude from hotel staff. Another thing we noticed was that throughout our entire week at the hotel, this particular receptionist never wore a name badge. We cannot understand why. It is also difficult to understand why Italian guests appeared to receive more friendly and preferential treatment than other guests. We pay the same price for our holiday and expect the same level of respect and service. We stayed at the hotel in early October 2026. Unfortunately, this experience left such a negative impression that we currently have no desire to return to Egypt for a holiday. However, we would like to give special recognition to Momen, one of the employees at the beach bar. He was one of the few staff members who was consistently polite, friendly and smiling towards all guests. He would often bring drinks directly to the sun loungers without even being asked. Momen is a great example of how hotel guests should be treated. We sincerely hope that the hotel management will take this feedback seriously and look into the behaviour of the receptionist in question. Guests from different countries should receive the same respect, regardless of their nationality."

"Pros Very nice accommodation with a sea view and well laid out, but be careful to ask not to overlook the construction work because there are units that overlook large piles of rubble and bags of cement... Spotless cleanliness Amira, the guest relations officer who looks after you, fortunately, she is the only one along with the people who cleaned the room who were nice and helpful. Thank you Amira for your help. Cons The front desk, not professional at all, where are the smiles and the service? The guys are on their personal phones watching TikTok and you are waiting for no reason... More than 20 minutes of waiting for check-in even though there weren't many people.... Every time we ask them a question, we get the impression we're bothering them... WiFi not great, many outages outside the room. The scammers at the hotel's dive club, especially Amr Korkor, who promises new equipment but subcontracts boat tours to another low-cost dive club even though you pay full price. Broken dive computer, cardboard organization where you just end up waiting despite the high price. They are only there to suck your money. Walk a few hundred meters along the beach and go see the other clubs, cheaper, higher quality, and more professional. It ruined my stay to pay for premium and get cheap... having to wait every day for schedule changes. Food really not great. Always the same thing, no taste, it's colored to look stylish visually but it has no taste. In short, everything is done to be flashy but everything is fake, even the food. Avoid this hotel and its scamming dive club."

"Beautiful experience, friendly staff, and delicious food. I would gladly return"