Four Points by Sheraton Milan Center

"We stayed at the Duo for our visit to Milan and the 2026 Milan Cortina winter Olympics. I 100% recommend this hotel , the staff were incredible, accommodating and kind. The food was outstanding , the location perfect. The rooms were clean and comfortable. The hotel was full, and yet there was always staff available to serve or help us. They really got it right for what was one of the busiest weeks of the year. Thank you Duo Milan !"

"My stay here was a good experience. That experience was down to a combination of good facilities, and a balance of good people. The people give the Duo Milan it's heart. The hotel itself was well presented with a modern, yet warm feel upon entering. Floor access to rooms were controlled well from a security standpoint, and the guest room impeccable and perfect in size for one person on an extended stay. Great bed on top of it as well! With great access to Metro lines, the location was great for commuting to all of Milan on work assignments, and plenty of surrounding eating options (also a friendly local shop) within the block for a bit of variety during a long stay. This stay had breakfast included and there were plenty of options on offer. Having the included option made getting in and out for work a streamlined process daily. I arrived early for check-in and was looked after by Aldrin and Jasmine. They, along with the porters and bar staff, made my wait comfortable and provided a sense of ease. This feeling continued throughout my stay. Antoniela and Francesca helped iron out some mid stay bits that came up, with effortless ease and patience. All in all, the entire front of house experience felt easy and effortless. My breakfast experience was the best. I have hearing sensitivity issues, which makes restaurants and busy places with clatter and conversations challenging and when I explained this at the very beginning, it was never forgotten. Each morning, for 28 days, they made sure I had the best shielded place from jarring sounds. The restaurant manager Paula organised a very smooth, efficient and genuinely friendly team. Everyone seemed to act as one. Everyday. Without fail. It was as if everyone was aware of my situation and did their utmost to make sure I was protected as best as possible so I could have the best possible start to my day. In the end, this bit faded into the background and It all became just about the daily morning interactions which I looked forward to. It was also lovely to observe their thoughtfulness and spirit was for everyone. Their interactions with other guests who seemed to be there on long stays as well, showed the same level of warmth and attention, and It was great to see this reciprocated. There are those I got to know a bit bit as we interacted frequently during my stay: Again Paula, and Aija, Maria, Adele, Karolina and Nadia - I thank you all so much for looking after me, and to Francesco, for the special Cappuccino on the morning I was having it especially tough hearing wise from the night before. You didn't know, but could see, thanks! 5 stars to this team alone ☺️ After weeks in this house, I am am looking forward to getting home, but a bit sad to say goodbye to this home away from home. Hospitality at its warmest finest. A long stay that was not made to feel that way, thanks to everyone!"

"Stayed three times in past few months and disappointed each time. As a Marriott Ambassador level I kept wanting to make it work, but it just doesn’t. The location was good, everything else was average or below average. Most disappointing was the front desk staff, not friendly, not helpful, inattentive. When I first checked in they said the room would be ready in 10 minutes, they took all my info (passport copied, credit card swiped, signature given) They said they would hold my luggage. I came back 10 mins later and was told I needed to recheck in as the person checking me in left. They asked for my passport, I explained it was in my backpack they took with my bag. I offered my license which they said wasn’t good enough. They went to get my bags and then 15 minutes later I was told they misplaced my bags. They finally realized they sent my bags to my room but wouldn’t let me go to room without my passport, which they locked in my room. Finally someone escorted me to my room and insisted they take my passport back to the front desk. The whole situation was so poorly handled. When we extended our stay one night, they would not allow us to stay in our room in spite of the hotel not being full and giving us the exact same room on another floor. When I politely asked if we can stay in the same room I was told “no” with no explanation. The rooms themselves were average, a bit dated, small bathrooms, no coffee machine, no iron or ironing board (we requested one and the one they took us was broken). The WiFi in the hotel was poor, it went offline every few minutes each of the times we were there. Lastly the hotel was very expensive and to deliver this poor product was disappointing."