"How do you even rate a hotel where someone enters your room, rummages through your belongings, and steals all your money?
Luckily, there wasn't a lot of money (€320) and nothing else was stolen (documents, cards, laptop...).
Let's start with the good... The hotel is new (2019), modern, with large rooms and balconies. Everything is clean and tidy.
There are 4 pools, 2 of which are used by children and their parents, and 2 are for adults. They are all heated, but not too much. There is a handy hotel app where you can see the temperature measured every morning. It is from 22.3 to 24.9 C... depending on which pool and when. Personally, anything below 26 C is not suitable for swimming in January.
There are plenty of sun loungers and the hotel is well positioned so that you are protected from the wind in most places.
That was good.
Let's start with the average.
The restaurant is too small and you have to make a reservation for every meal. It's not a problem and it pretends to be modern, but it's not something you'll like. Plus, they check your room every time. Some hotels do it, some don't, but let the hotel management know, guests don't like it, because you're showing distrust towards their guests.
In H10 hotels, the price difference between breakfast and half board is €5 per room per day. If someone sneaks in for dinner, who paid for bed and breakfast, I don't think the hotel will really go bankrupt because of it.
The food is average and definitely not for a level 5...more for a mediocre hotel 4.
The only thing I remember was good prawns and excellent ice cream. The animation is also average, but realistically few people are interested in that animation. If the animation was better, I don't know if more guests would attend. I know that in another hotel I went to after this one (also in Tenerife) I saw that the animation was very well attended, but they are much better there.
Something should also be said about parking. In previous comments, others wrote that there is a large parking lot above the reception...and indeed you can see it on Google Maps. When we arrived, I wanted to park there, but the receptionist told me that it was for hotel employees, and that they have an underground garage. Now, they gave us free use of the garage, but they mentioned that otherwise the price is €6 per day. The garage is great and you have direct elevator access to the room, but if you don't get it for free, know that it costs €6.
Now the bad. No one will warn you that it is a hotel for children. There is a section for adults called Privilege, which is of course much more expensive. If you take a regular room, you will be placed in the 1st building, in front of which there is a large children's playground and in which 80% of parents with noisy children are. You will eat in a restaurant where children run between tables, and the smallest ones throw food from the table all around them.
The location of the hotel is also bad. The hotel is by the sea, but in both bays around the hotel there are huge rocks, so access to the sea is very difficult. In addition, there is no promenade with shops and cafes around the hotel. There are 3 small restaurants and 1 cafe on the cape itself and that's all.
If you decide to go on a trip with your car, then be prepared to wait in a queue. There is only 1 exit to the highway, which is the only one that connects Playa Paraiso with the rest of the island, and a large number of roads that connect to that exit create huge traffic jams.
And finally, a little more about theft. We were there for 10 days and on the 2nd evening, after returning from the evening show, we noticed that someone had turned over our things and stolen €320. We immediately went to report it to the reception and they immediately asked us if we had closed the balcony door, because our room was on the ground floor. That question was a bit strange to me, because it suggested that the thief must have entered through the balcony. We did close the balcony door, but we didn't lock it, and they immediately said that we should close the balcony door. I said that we should keep the door ajar all night, because there wasn't enough air in the room and that someone could enter our room at any moment. When they agreed, I asked them to urgently give us a room upstairs, which they did, so we moved our things to that room at midnight, and since that room was inadequate, we moved from it to an adequate room the next day. I would like to thank them for their quick response.
Let's get back to the burglary. When we were packing our things to move, I took a closer look at the balcony and the entrance to the room. Even though the balcony is on the ground floor, it's not that easy to get in through the balcony door. In addition, I drew 2 curtains and put a small table by the entrance and shoes on the floor. If the burglar had entered that way, he would have had to open the door, remove the curtains, jump over the table or move it, taking care not to move our shoes and put everything back in its place when we left, because when we entered the room, everything was as we left it. It is much more logical that someone had a card, like ours, and entered through the door, but the receptionist firmly denied this.
After 2 days we found out that they had lied to us. In a conversation with another guest, we found out that he had also been robbed, and that he had a room on the 3rd floor and had money in the safe. He told us that the safe was opened, but not by force, and since they could not enter his room through the balcony, it is obvious that the rooms are entered through the door. Someone has a master key to enter the room and a master key to the safe.
A new 5* hotel doesn't have cameras in the hallways. If they did, it would be easy to see who was entering the rooms...or better yet, if they did, no one would think of entering the rooms and robbing guests.
These other guests had a lot of money, but only €350 was taken from their wallets. At first it was strange, but a quick look at Spanish law shows why. Thefts of up to €400 are a misdemeanor, and above that is aggravated theft. For the former you get a warning, and for the latter you go to prison. Obviously a professional is stealing, who is well-versed in everything.
I travel a lot and I am quite old, so the minimum number of different hotels I have visited in my life is 100 in about 30 different countries...and this is the first time I have been robbed. I was robbed in the 1st row due to the hotel's negligence and my recommendation would be to all future guests to avoid this hotel until they conduct a thorough investigation among their employees, how the thief got the master key to the room and safe and until they install cameras in all public areas, which will automatically deter any future theft attempts. A hotel that has a problem with thieves needs to seriously address this problem, and not sweep it under the carpet.
I love H10 hotels and have been to several so far, so I'm writing all this to make them do even better."
