"We stayed at Tagoro as a family and, unfortunately, this was the weakest hotel we have stayed at over the last few years. There are some genuinely good things about the hotel, especially the rooms and the staff, but overall we left disappointed.
The biggest disappointment was probably the food. It was not terrible overall, but it was very average and, unfortunately, the worst we have experienced across the five other hotels we have stayed at in recent years. The quality and choice simply do not compare with similarly priced all-inclusive hotels. Bahia Principe, for example, now seems amazing in comparison to Tagoro.
Freshness was also an issue at times. We had melon and mango that tasted as though they should no longer have been served, and lettuce that was visibly starting to go black. These are basic things that should really be picked up before food reaches the buffet.
There were also constant queues for food, and it often seemed like there simply were not enough staff members. I want to be clear that I am not saying the staff were working slowly. Quite the opposite. To me, the kitchen and food service were clearly understaffed. We saw individual staff members having to do three or four different jobs at the same time while the queue at their food station kept growing. Waiting five minutes in a queue just to get some meat is an absolute joke at an all-inclusive hotel.
It also gives the impression that the hotel is trying to limit how much food is actually being served. When people have to stand in long queues for certain items, some will simply give up and choose something else. Whether that is actually the intention or not, that is certainly how it comes across to a guest.
The kids' food selection was another disappointment. The cheap-looking sandwiches in the kids' corner were honestly quite laughable and did not feel like a proper attempt at providing appealing food for children. It might actually be worth speaking to the kids themselves and asking what they would like to see there. I think you would get some very useful feedback from them.
More generally, it feels like the hotel is trying to save money on absolutely everything, even down to the toilet paper and the way it is handed out. These little things add up and make the whole experience feel cheap, despite this not being a cheap holiday.
The all-inclusive extension after checkout was another example of this. Charging €15 per adult and €10 per child just to extend the all-inclusive for a few hours is honestly ridiculous. We stayed until 17:15 and had to pay an extra €40 just to continue using something we had already paid for throughout our holiday. Especially considering how often guests eat out, miss lunch or simply do not use everything included in the package, this feels like a charge you could easily do without, as other all-inclusive hotels we have stayed at have done. It left a really poor impression at the end of our stay.
The kids club and entertainment were also a big disappointment for us. This was actually one of the reasons I chose the hotel, as I was hoping there would be a great atmosphere for the children. It seemed like there was only one member of staff running most of the kids activities, while the creche felt completely separate from the rest of the hotel, almost more like a nursery. When we visited, nobody even acknowledged us or said hello.
Without enough animation staff organising games and getting children involved, kids naturally tend to stay in their own little groups, which makes it much harder for them to meet and make friends with other children. That is where a good animation team makes such a difference, bringing the kids together, getting everyone involved and creating that fun holiday atmosphere. We really missed that here.
At other hotels we have stayed at, by day three the animation team would know our daughters by name, chat to them around the hotel and make them feel like their best friends. That personal interaction makes such a difference to a family holiday. At Tagoro, the animation team simply seems too small to create that kind of atmosphere, and it really shows.
That said, the strongest part of the hotel by far is the staff and the quality of the rooms. Every member of staff we met at reception, the bars and housekeeping was cheerful, friendly and genuinely helpful. Even the guy who cleans the pool area every morning with the hose was incredibly friendly, hard working and always helpful.
There was also a young member of staff at reception whose name I unfortunately did not catch. She had long dark blonde/ginger hair and was absolutely amazing, always so helpful and friendly. She really stood out to us.
Your staff are clearly the biggest asset of the hotel. Everyone we dealt with was friendly, cheerful and willing to help. Please look after your staff well, because they are a real credit to the hotel.
I would also strongly recommend increasing the number of kitchen and food service staff. It was very clear that some of them were struggling with the number of different jobs they were expected to handle at the same time. The problem did not seem to be the staff themselves, but simply that there were not enough of them.
Overall, the rooms and especially the staff are excellent, but everything else feels like it has been cut back too far. There are good people working there, but they are being asked to do too much with too little support. Based on our experience, this was unfortunately the weakest hotel we have stayed at over the last few years. I would not recommend Tagoro and would not return."
