"The hotel itself is in a quieter area, just a 15 min walk from the beach and shops. Out front they have a Dino shop/restaurant/bar/laundrette (which came in handy with our Nutella mad kiddies!) and behind the hotel is a massive supermarket.
The hotel itself is very tidy, well maintained and welcoming. On arrival we were checked in and explained what was on offer (entertainment/food times/pool towels etc) the staff at reception were extremely welcoming and helpful not only at check in but throughout our stay. They ordered us several taxi’s, helped us with any questions we had and also checked in with me after I had asked about a local doctor as my daughter had an earache one evening. (Luckily wasn’t needed but still very nice that they had not only remembered who we were but also they cared about us as guests)
We stayed in room 220, great view of the entertainment from outside the front of our room but our balcony overlooked the supermarket. ( We were unfazed by this as not only did we only use the room for showering/sleeping but it had more privacy) The room itself was clean, and very big. One of the biggest hotel rooms I’ve ever stayed in. Thank you to the wonderful housekeeping team for our immaculately clean room everyday!
The pool areas were large with plenty of room for everyone and lots of sunbeds available, which weren’t on top of each other. Our costumes did not change colour with the chlorine. Often times you would see the lifeguards taking water samples and checking the levels. There was a lifeguard monitoring both pool areas at all times, and they were very on the ball.
The Entertainment was enjoyable with something for everyone. It catered to everyone but with a magical touch for the children. The whole team were fantastic and went above and beyond! The Disney show was a great hit for us, pool games and kids club!
The food, honestly I don’t want to run it down because at times it was really good! The Mexican theme night for me was a favourite! Think cheese fountain, salsa, fresh guacamole! Yum take me back please !! Several themed nights with fresh candy floss/ sweet galore and chocolate fountains. Pancake and waffle eat your heart out! Seafood/prawns/paella yum !
BUT….. The snack bar ☹️ That really was a sad state of affairs. The food coming from there was pretty terrible and the hot dogs/Burgers/chips sitting in their hot plate with flies galore and no cover? Yuck! I watched the girl dealing with the food cooking fresh and just tipping it ontop of food that had been sat there for quite sometime, with no attempt to rotate it. (It remained that way everyday for the week we were there) so there you have it, my biggest moan is the snack bar, it is letting down the food side of things for me and I feel it wouldn’t take much to improve it.
The bar was good-drinks were as expected and cocktails were yum! Liked the help yourself to non alcoholic drinks! TIP- anyone going with young children take your squash with you as it’s not available at the hotel ( I think that’s normal-it took me a while to find some Robinsons here)
I just wanted to also say that as a parent of very young children, as a family run hotel it would be amazing if you would consider adding an additional child lock on internal doors within the rooms, such as a bolt or chain up high so little people are secure during the night- I was worried the whole holiday about my children’s ability to just open the door and walk straight out be it daytime or night time.
Lastly, thank you for a fantastic holiday! Your team really are a credit and you have such a beautiful hotel! We hope to return sometime in the future 😁"
