Barceló Sevilla Renacimiento

"My stay at the hotel wasn’t great and honestly didn’t feel like a 5-star experience at all. The bathroom had a very bad smell and the extractor fan wasn’t working. The cups in the room were chipped, one of the lights wasn’t working, and overall the room felt poorly maintained. I raised these issues multiple times before going out sightseeing. When I returned around 1:00am, the night staff were not aware of any of it and told me I would need to leave the room for 50 minutes for them to fix the smell. At that time of night, that really wasn’t acceptable. I ended up escalating the issue further, and only then was my room changed. What frustrated me most was that I had to be quite confrontational just to get something that should have been handled properly in the first place. If this were a 3-star hotel, I might have understood to some extent — but for a 5-star hotel, this was a really disappointing experience. Overall, very poor service and not what I expected."

"The hotel overall was great. They also catered for allergies which helped alot. The staff were very helpful. The only criticism i have is that the breakfast items were sometimes cold. This included beans and eggs. "

"The rooms were good, and the breakfast, but could be better if it had a variety of veg options for hot food. The heated indoor and outdoor pool was perfect, but it was disappointing to see that the spa facilities (steam and sauna) were paid for. As we’re from a cold country, we were hoping to find them free. More vegetarian options in the restaurants would also be a real advantage."