Royal Neptun Hotel

"We had a wonderful time during our stay here. The hotel is great with all the facilities even if we were there off-season. We want to thank especially to Josko. He was so helpful and nice every single day with our questions! All the team is so friendly! The hotel has great views, you have your food with view every single day. The rooms are big enough and super clean! We will definitely be back!"

"Royal Palm Stay The hotel is beautiful but lacks luster to say the least. We arrived with a packaged holiday around 1:30 PM, unable to check in. The hotel itself has only one common area. We were offered a beverage while we wait, but 1.5 hours doesn't go by very quickly when there is no form of entertainment anywhere in the hotel. No pool tables, tvs, or reading nooks. We were then checked into a two king connecting rooms, no living/common space. A room the staff thought would be more accommodating vice the one I paid for. The receptionist was mindful of enough to show us the actual room type we paid for, a suite with a common space and mini kitchen. We moved rooms. Traveling to with a toddler and teen, we know that we need a common space for eating and playing games. After settling into the room we noticed some amenities were missing. The room has a stove and microwave. There were no basic kitchen appliances and the microwave had to be physically moved for single use. This hotel is not all inclusive, we needed to be able to use the stove due to early morning excursions. No pots, pans, utensils, salt or pepper. When we called for a pan, a pot was delivered, still no utensils. The fridge did have a mini bar and the amenities in the bathroom were very nice. The bathroom door in the main room sounded as it would come off of the hinges every time it opened. When we checked in the pillows on the king bed were encased in beautiful gold and embroidered pillowcases. The next day when the room was serviced we received traditional white linen pillowcases. Not a big deal, but it took away from the “luxury” feel. The room was likely not ready for guests. The king bed was positioned in front of another king bed post. In addition to nails being in the wall where there were maybe once paintings. The outdoor pools were not only closed but unserviced. They were destitute and smelly, no water only dirt for viewing. The hotel is a part of a larger chain on the same strip, there was no mention of those areas and or bars/restaurants for enjoyment. Day after day our housekeeper missed key items even after stopping her in the hallway to tell her our specific needs. Almost every day day, a single roll of tissue in the bathroom for 4 people, no glasses, no coffee, and less than 4 towels. There was also no iron and ironing board in the room. The only operating pool in the Palm was out of towels and the pool although advertised as warm, was room temperature. Upon check out were given a €400 bill for the mini bar. We used every inch of that room and there was no mini bar price list anywhere visible. It should have been in or on the fridge. There were multiple markets within blocks where we were able to purchase wine and food. There is no way I would have rightfully drank/ate €400 worth of mini fridge items when I could have spent €100 at the market for the entire week. The receptionist called the manager and this went unresolved. We visited the Valamar while there. That is truly a luxury hotel and if given the choice, that is where I would stay. Not worth the money."

"Breakfast very disappointing. Food not replenished quickly so lots of waiting around. If you order an omlette it comes about 45mins later or not at all. Not good at clearing plates. Room was large and excellent for a family however the family offering in general doesn't exist. No entertainment, playground or kids facilities. This was ok for us but if thats what you want don't stay here. Valamar collection next door is 5* - look, feel, facilities. This is more a 4*. Not a premium feel just a solid hotel."