Bedford Hotel & Congress Centre

"The hotel was spotlessly clean with rooms tidied each day. Very friendly and helpful staff with a perfect command of English and the breakfast was the perfect setup for each day. Centrally located with lots of shops nearby and very close to Grand Place. I particularly enjoyed browsing in the numerous record and book shops and we enjoyed the local beer which was cheap during twelve hour happy hours. 😁 We will definitely be back and hopefully to the same hotel."

"The location of the hotel is perfect for exploring the city. Our room was clean and whilst quite simple, had everything we needed for two nights. The staff were incredibly friendly and helpful. I would highly recommend for a city break."

"When we arrived at the hotel, not even a smile from the receptionists. There were 4 people at the reception but we had to say hello so they would recognised us as they were busy chatting. We arrived at past 1pm ahead of the check-in time which is 3pm, so I asked the guy receptionist what we can visit while waiting for the check in time. He just told me that just to the right and you will see some. Not even a map or a detailed information provided. So I had to check on my notes as I have listed them already but I was expecting from the reception to give me more details and better directions which unfortunately wasn’t provided. Went back at the hotel at half past 3 and luckily our room was ready unlike the other guests who still had to wait because their room wasn’t ready yet and they had to wait for another 15 minutes as to what I have heard from the lady receptionist. Upon booking, I have precised that I wanted twin beds however they gave us a double bed. I went down to the reception if they could separate the beds or give us a room with twin beds, the receptionist told me that they did not receive my request and that Agoda did not even sent them my bed preference. So I had to show them my confirmation noted that two single beds has been noted down on my reservation. And what surprised me, is that the guy told me “sorry I can’t help you, we don’t have available rooms anymore”. I have never heard this kind of response from a receptionist to their guest. I even checked their website and there were still available room with twin beds. So, I talked to the other receptionist and he just told me that I’ll have to pay another 164€ for a room change. What a hopeless way of giving satisfaction to the guests requests when it was their fault. I would never recommend this hotel. There are still some better hotels around the city center but NEVER this one Bedford Hotel"