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At easyJet we are committed to making our website accessible to all customers.

In 2012 easyJet Special Assistance Advisory Group (ESAAG) was set up consisting of an independent committee of European experts to provide strategic guidance and practical advice on the evolving needs of passengers requiring special assistance. This supports our cause “to make travel easy and affordable” for all. is an important part of this given it’s where almost every trip starts. If you’re interested in how we aim to make your journey with us as easy as possible there is lots of information for passengers with diverse access needs available within our help pages.

Our internal Website Accessibility working group meets regularly to ensure progress in this area in order to make our website easy to use. To help us we’re working with one of the UK’s leading user experience consultancies who have dedicated expertise in designing websites that can be used by people with impairments and disabilities.

We’re working hard to ensure we conform to level A of the Web Content Accessibility Guidelines (WCAG), running regular accessibility audits and improving the accessibility of our core booking journey with every code release. When possible we try to go beyond level A to implement features that benefit customers with diverse needs for example, a visible keyboard focus and minimising the use of images of text.

We recognise that to provide a truly accessible user experience we need to go beyond technical compliance by engaging people with differing access needs. To support us in this area we have established a research program with a selection of people with diverse needs to uncover practical issues going beyond what mere compliance would give us. The insight from this research now provides a key input to our plans for the future development of our website

Ultimately the best testers for accessibility are its users - if you should experience any difficulty in accessing the easyJet site please don’t hesitate to contact us.