Ozo Hotel Arena Amsterdam

"1 star – Stolen iPad and no compensation We stayed at OZO Hotels Arena Amsterdam and unfortunately our iPad was stolen during our stay. We immediately reported the missing iPad to reception and the hotel searched for it. Before I remotely erased the iPad to protect our personal data, Apple’s Find My service was showing its location at the hotel, and I retained screenshots of this. The hotel subsequently confirmed to us in writing that the CCTV camera covering the pathway outside the entrance to our room was broken. We asked the hotel to investigate the circumstances and requested £200 compensation towards the loss. The hotel refused to offer any compensation. I appreciate that the hotel cannot necessarily control every theft, but I am extremely disappointed by the response, particularly given that the relevant CCTV camera was not functioning. I would strongly recommend that anyone staying here takes extra care with their valuables and asks about the hotel’s security arrangements. The hotel has been given the opportunity to resolve this directly but has declined to do so."

"Beautiful location 6 minutes walk to the Amsterdam Arena Metro around the corner. Various little eateries around the corner"

"This email was sent but no response to date. So I just left a review. Always give someone a chance to respond first. Dear management, I hereby submit a formal complaint about our stay last night at Ozo Arena Amsterdam. The room and bathroom were not clean, which is clearly visible in the photos I am sending. The state of maintenance was such that the toilet seat was still under the excrement, the toilet brush was dirty, and the grout and corners in the bathroom showed signs of mold or mold growth. The bathroom looked so unhygienic that I didn't even dare to shower. Besides, her lay on the bed. There was also a loose electrical wire under the bathroom mirror, which is both unsafe and unprofessional. In addition, there was a distinct sewage smell in the bathroom. This indicates a problem with the drain or siphon. We even had to spray perfume to temporarily mask the smell. Due to these circumstances, we could hardly sleep. The service was unfortunately below standard too. The vending machine didn't work when we returned to the hotel around 10:15 pm. There was no one at the bar, and an employee walked away without helping us when we asked for water. When we reported this at the reception, there was no adequate response. Even the elevator is visibly poorly maintained, which again confirms that quality control and maintenance at this location are structurally lacking. This contributes strongly to the feeling of insufficient hygiene throughout the hotel. I want to emphasize that this complaint is not aimed at the cleaner; she works with the resources she has. The problem clearly lies with the structural maintenance and quality control of this location. I look forward to your feedback on the further handling."