Holiday Inn Amsterdam Arena Towers

"My wife and I stayed at the Holiday Inn Amsterdam – Arena Towers from 20–23 December 2025. While our first night presented some challenges—namely a faulty heating system, a non-functioning fridge, and the unavailability of blankets—what could have been a disappointing experience was transformed into an outstanding stay, thanks to one exceptional professional at the front desk: Razan. From the moment we raised our concerns the next morning, Razan took full ownership. She personally arranged an immediate room change, ensured all amenities worked perfectly, and—most impressively—maintained consistent, thoughtful follow-ups throughout our stay to guarantee our total comfort. Her responsiveness was matched by genuine empathy and impeccable professionalism. In a world where service can feel transactional, Razan exemplified the true spirit of hospitality: attentive, proactive, and sincerely guest-centred. We understand the hotel’s ambition to deliver a 9+ guest experience—and Razan truly epitomises this standard. Her conduct not only restored our confidence; it elevated our perception of the brand. Because of her, what began as a potential early check-out turned into a memorable, deeply satisfying stay. Beyond the individual excellence, we are pleased to wholeheartedly recommend the Holiday Inn Amsterdam – Arena Towers as a top choice for: Leisure and business accommodation — clean, comfortable rooms in a strategically connected location. Conferences, meetings, and group stays — a professional, guest-focused team that understands reliability, speed, and seamless coordination. Short city breaks and extended stays — efficient amenities, swift problem resolution, and the kind of service culture that genuinely takes care of guests. Our sincere thanks to Razan for turning service into an experience and a stay into a story worth telling. She is a credit to the hotel and a standard-bearer for what hospitality should be."

"Nice hotel and location....but. I had a major problem with the breakfast buffet. The hot options on the buffet were at best lukewarm and the problem was compounded by stone cold plates, Put those two together and you have food that goes cold very quickly, particularly the baked beans. I mentioned it the first day and was assured it would be different the next day but it was exactly the same. I saw many abandoned breakfasts about the restaurant on both days and overheard other guests talking about it being due to going cold too quickly. The second problem was the staff clearing the tables were particularly zealous at immediately clearing ALL things away within minutes of me getting up. On both days, I brought some toast and yoghurt to the table, then went up to get a coffee refill and came back some 90 seconds later and it was all gone. On the second day I even left my room key on the table and my baseball cap on the chair to indicate I hadn't left but they still cleared it all away during my short trip to the coffee machine! Some extra training needed me thinks!"

"Enjoyed being a guest of this hotel. Well equipped suite, very good breakfast, pleasant personnel and perfect location for those who have business in this area of Amsterdam, easy connection to the city centre."