RIU Plaza Espana

"This hotel is terrible! First if all, this hotel is huge with only 6 elevators. What makes it worse is that you have to scan your keycard and it assigns you an elevator to get to your floor. It doesnt take into account, how many people are assigned to one elevator so if the elevator is full then you have to scan your keycard card again for another assigned elevator. During busy times, you will need to scan it multiple times which causes delays in trying to get down to the lobby or back up tk your room. The customer service is also very bad. We had prearranged with the hotel to have a package delivered to the hotel. When the package arrived, the concierge rejected the package! We spoke to hotel staff to try to figure out how to retrieve it since we didnt speak any Spanish and all they could say to us was “Things happen” and did not try to help us at all! We had to try and figure it out ourselves and had to pick up the package ourselves from the carrier service which was 30 minutes away from the hotel. All 6 of my friends had single rooms and we were all placed in wheelchair accessible rooms which were not very nice. My toilet smelled like a homeless person. There definitely was some bias towards us. I’m not sure if it was because we were Asian or if it was because we were part of a tour group but again would like to emphasize do not expect four star hotel customer service."

"Great hotel for a break in Madrid, excellent access to public transport and easy metro ride from airport. Centrally located and easy to get to all the sights, shopping, restaurants etc. Amazing buffet breakfast, good quality food and an amazing choice. Spotlessly clean and lovely staff. Have already booked to return."

"My stay at the Riu Plaza Hotel was outstanding from start to finish. The lobby’s modern design created a great first impression, and the staff were professional, friendly, and efficient. My room was clean, comfortable, and well-equipped, with a stunning city view. The breakfast buffet was exceptional fresh fruit, pastries, and a wide variety of hot dishes. The location was perfect, close to shops, restaurants, and major attractions, making it easy to explore the city. I also appreciated the hotel’s fitness center and quiet lounge areas. Overall, the Riu Plaza offers excellent value and service, and I’d definitely stay again."