Yes, some hotels ask for a refundable deposit when you check in and this is payable when you arrive. If this is the case for your hotel, we’ll always try to let you know in advance. The deposit amount is decided by the hotels directly rather than by us.

And some cities and countries have introduced local tourist taxes or city taxes. Usually these taxes contribute to the local infrastructure and tourism development and are payable locally when checking into your hotel. We show the amount at the time of booking, but it's not payable to us. The amount due varies between countries – and sometimes regions or cities within each country – and is normally dependent on the type and official rating of where you’re staying and how many nights you’re there. Taxes might be payable per person or per room per night.

To find out more about taxes that might apply in your destination, see our handy Tourist Tax guide. This is a guide only [correct at 24 February 2026] and subject to change without notice.

Check-in and check-out times vary for each hotel and are shown to you during the booking process. You’ll usually be able to check in mid-afternoon and leave your room by mid-morning or mid-day on the last day of your trip. Your hotel reception can confirm the times to you when you arrive.

You can make requests for your hotel when booking online. You can select the requests that you’d like to add to your trip - please note that your hotel can’t guarantee that your request will be provided. Or you can add these once you’ve booked by logging in to your account, viewing your booking and following the steps listed.

If the request you’d like to make isn’t on the list you can get in touch with our team to discuss this further.

For hotels featured on our website, we use the official star rating awarded by independent authorities and based on facilities, such as a la carte dining, laundry and ironing services, rather than the level of service you can expect. Just so you know, it’s a complex area and the standards can vary from destination to destination. We advise customers to look at the star rating, our hotel descriptions and customer reviews before making their booking.

You can book a huge range of exciting local tours and experiences through our partner Musement. 

Don’t forget – if you or easyJet cancel or make any changes to your trip, you’ll need to speak to Musement directly about any tours or experiences you've booked. Your tours and experiences won't automatically change or cancel, and easyJet won't be able to help with this. You can do this by:

1. Visiting the dedicated website
2. Giving them a call on +44 191 750 4022
3. Emailing them at support-ej@musement.com

easyJet do not sell or offer any other tours or experiences locally in destinations other than those bookable through Musement. If you wish to book independently whilst you're away, you do this at your own risk.

We’re really sorry if you feel you need to. But if you’ve recently returned and you do, then please fill in our contact form with all the details we ask for and need. We’ll do our best to respond to your complaint within 28 days.

If you're still on your trip, please contact our team and we'll see if we can help you resolve it. It’s important that you give us the earliest opportunity to put any issues right immediately. And because if you only complain once you’ve returned home it may affect your rights under your booking.

If your flight has been delayed or cancelled or you were denied boarding, you might be entitled to compensation if the cause was easyJet’s responsibility. However, if the disruption was caused by weather, industrial action, air traffic control restrictions or other reasons beyond our control, you won’t be eligible for compensation.

To make your claim, please fill in our EC261 compensation claim form.

For compensation related to an issue with anything else related to your trip booking, please see the question above about 'How do I make a complaint?'.

First of all, we're sorry if you experienced a flight disruption. To find out more about what you can claim for, please visit our disruption page. And then to claim back any expenses you may have incurred as a result, you’ll need to complete the Expense claim form. Please make sure you attach receipts which include the correct dates and currency for the items you’re looking to claim back.

You'll be able to add your bank details so that we can organise any refunds directly to your account. To complete the form you'll also need your flight reference number which starts with a ‘K’ and your flight details. These can be found in emails that we’ve previously sent or by viewing your booking in your account. We have a dedicated expenses claims team who are best suited to help if you need any more support with this process.