Leonardo Hotel Belfast

"I am here now, met by a very gruff receptionist, didn’t make me feel welcome. Then waited 5 minutes to be served at the bar, despite me trying to catch the eye of the restaurant staff and someone who was suited behind reception. When the bar man turned up he grunted at me and didn’t apologise for my wait. Not coming back - half hearted customer service ( not even that!)"

"The location is very central, 350m from Grand Central train station and next door to the Opera House. Several good restaurants and bars nearby. Check in & out was seamless, staff were friendly and helpful. Breakfast was good, lots of choices. The decor looks tired , stained carpets, chipped enamel on the bath, cracks in the walls. The room was stiflingly hot, despite us turning the radiator down. Windows are small and only open a little."

"Leonardo is absolutely one of my favorite hotels on this trip. Great location. Center of town with access to convenience store across the street, bars, and restaurants. I had a corner room with 3 windows that all open to the noisy outside. Nevertheless, my well-appointed room was comfy and clean! Great shower/tub combo. Wi-fi was horribly slow as molasses. Room was equipped with a hot water pot to make your own coffee/tea. Breakfast is satisfactory. I wished we stayed here a second night. The Titanic Experience & Museum is a must see!"