Phenicia Hotel

"Here is my summary. A 4 star hotel (as advertised)with 5 star service. We did 5 star in Mexico last year and Phenicia is far far better. Really enjoyable and we will be back next year. I will do this review Four in a Bed style. Hosts 10/10. The staff at this hotel could not be any more friendly and respectful. The entertainment work incredibly hard from early in the morning till late at night. A range of activities throughout the day is always available. Bar and food staff also very friendly, never had to get out my chair to get a drink in quiet times. Never had to wait for ages at the bar when busy. Absolutely impeccable service. Cleanlines - 10/10 room was spotless, no rubbish around the hotel. Waiting staff quick to look after tables once guests have left. Have no complaints at all. Services - 9/10 WiFi available across all of the hotel with some places being faster than others. Could stream around the pool and in reception. Beach was also strong. The bathroom in my room is ready for modernising in terms of getting rid of the bath and putting a big shower in but it was spotless. This is probably my only suggestion in terms of improving rooms. The Blue could perhaps be used a little more for entertaining guests in terms of musicians using the piano etc but again a suggestion not a complaint. Sleep - 10/10 slept well throughout. Bed was big and comfy with rooms kept at a nice temperature. No noise at night apart from when a show is on but that is to be expected. Food 10/10. Plenty of choice, we took a later dinner sitting and had no problems at all. Staff were always attentive and polite. I would highly recommend a kebab wrap at the bbq bar on the beach. Absolutely outstanding. Would I stay here again. Yes have already booked it for next year."

"I stayed at Phenicia Hotel Hammamet between 19–25 October 2025, and my money was stolen from my room on 24 October, the day before I was due to leave. Later, my friend found other reviews mentioning the same pattern last a few years, guests having their belongings stolen right before check-out, leaving them with no time to report the theft to the police. When I realised my money was gone, I was extremely nervous and immediately reported it to the hotel. I didn’t expect them to recover the money; I only wanted the hotel to take this seriously, ensure guest safety, and provide an incident report for record. Instead, what we experienced was a series of lies and verbal aggression from the management. We reported the theft to Anna (Guest Relations Manager) around 1pm that day. She took down all our details and said, “I’ll meet you when you are back.” That was her first lie. When we returned around 6pm, she was gone. The front desk called her, and she claimed she had told us earlier she would leave at 4pm, completely untrue. We then asked to speak with the Duty Manager, who was even more shocking. He refused to take any responsibility, saying the incident “didn’t happen during his shift,” so he “wouldn’t deal with it.” He even said, “Maybe this theft is just in your imagination.” Such a statement is unprofessional and insulting. Only when we insisted on calling the police did he suddenly soften his tone and promise that Anna would prepare an incident report for us the next morning - another lie, clearly meant to delay us from contacting the police. The next morning at 8am, we saw a completely different version of Anna — cold, defensive, and arrogant. She knew we were leaving in less than an hour and said: “Our hotel never provides incident reports.” (a direct contradiction to what the duty manager told us), “How can you prove you even kept your money in the room?” “If you don’t care about your money (by not putting it in the safe), why should the hotel care?” These words were truly shocking. A manager who speaks like this to a theft victim shows zero empathy, integrity, or accountability. If a hotel cannot guarantee room safety and responds to theft with lies, victim-blaming, and arrogance, it is simply unacceptable. This is, without question, the worst hotel experience of my life. I can already imagine Anna replying to this review with more excuses, but do not believe her. She is experienced at twisting facts and denying responsibility. To anyone planning to travel to Tunisia: avoid this hotel at all costs. If something goes wrong, you will receive no help, only blame and dishonesty from management. For fairness, I must say that the entertainment team, restaurant staff, and the man who helped us book activities were all wonderful and kind people — but sadly, they are not part of the management team. This hotel’s management has crossed every moral and professional line imaginable."

"I know this is 4 star but it's not even qualify for 3... Lots of towels are worn out with loose strings and greyish colour. Only one body+hair wash is provided and it smells cheap, also dries out your skin and scalp. No conditioner is provided. Curtain drops down from the curtain rail... This is the new low I've ever seen."