Best Tenerife Hotel

"We normally stay across the road at the Bitacora but thought we would try something different this year.. and what a mistake that was! The hotel certainly does not live up to its name as the ‘Best’! Pros: The location. 2 minute walk to the golden mile. The staff are lovely and really friendly, couldn’t fault them. The shower was really powerful. And that’s about it! Cons: Where do I start… You’re crammed in like sardines around the swimming pool, people pushing sunbeds in right beside each other leaving no walk way. We never struggled to get beds around the pool but people do get up early and reserve them and nothing is done about it. The pools are absolutely FREEZING. One was barely used as it was like ice!! Mould around the pool, broken tiles and my 4 year old cut his feet! People smoking around the pool infront of children, saw people actually vaping in the pool also! Life guard no where to be seen, he was sat all day at the pool that nobody used! Jacuzzis dotted about with broken jets and again, absolutely freezing. We had upgraded to a senator room with access to the adults only rooftop area. Again, freezing cold jacuzzis! It was quite nice up there as it was so quiet. Self serve drinks and a fridge but come the afternoon the sun shone right on this area so the ice would melt and drinks would be warm! On the topic of self serve drinks. This was fine during the day at the pool but at night I’d expect at a 4* hotel to be served drinks in a proper glass not a paper cup! And not having to pour my own drink. But if you want a beer in a plastic cup you need to pay 1 euro even if you’re all inclusive! The cocktails in the machines are warm and absolutely rotten. Again you need to pay a supplement for a bar man to make you a cocktail even tho you’ve paid thousands to come all inclusive! Absolute joke. Charged for bottled water on all inclusive also! If you want branded spirits again you need to fork out for it! Food is not great and my 4 year old really struggled. We ended up eating out 5 out of 7 nights. Snack bar at the pool is ok. The lifts are an absolute joke, every other day at least one would be broken. They take so long to come. The cleanliness of this hotel wasn’t really up to scratch. My 9 month old baby ended up catching hand foot & mouth on our second last day. High chairs weren’t disinfected after use and the pool was mouldy and dirty. To add insult to injury on our last day an hour before our transfer bus was coming to pick us up, the battery on our bedroom door broke and we could not get into our room. Not ideal with a 4 year old and a baby! Luckily this was fixed and we made our transfer. All in all I would never return to this hotel. It’s not a patch on the Bitacora across the road. My advice would be to spend that little bit extra on a hotel where all inclusive means all inclusive. This hotel wasn’t far from 4*, I’d say more 3*."

"The location is first class, just one block from the golden strip with choice of bars, restaurants and designer shops. One more block to the miles of prom and endless sandy beaches. The hotel is very clean and the staff friendly and helpful. I am a fussy eater but I opted for half board and wasn't disappointed. There was a different theme each evening. Asian, Spanish, Mexican etc. There was a vast selection of vegetarian and fresh fish. The rooms could do with modernising but mine was immaculate as was my bathroom. The room was serviced daily and I went on a wine tour with fellow guests. This is a large hotel with lots of facilities and a big friendly heart. I'm going back next week and will no doubt return next year."

"Good hotel for money paid if you don't compare it to more expensive hotel experiences in the area. What spoilt it was the endless Germans accessing the rooftop drinks and sun loungers which they had not paid for . It's not hard to access when there's a great big fire door . Definitely needs security checking periodically as this is not fair for paying guests when they drink all the drinks and take the beds. Please sort this ."