Alua Illa de Menorca

"We stayed at the hotel for a week from the 3rd October,we were apprehensive having read the reviews especially about the food. Our room was up on the 6th floor and we think had been recently refurbished as when we checked in the reception commented what a lovely room we had been allocated,what a shame the bathroom wasn't of the same standard,a poor shower and rusty bath panel. We found the staff very pleasant and polite and if you needed anything,then they tried to accommodate your request. Now on to the biggest issue the food,although we found the food plentiful and tasty,it was never warm even when they brought a leg of lamb straight out of the kitchen it was stone cold,we dont understand why after so many negative reviews that the hotel management don't sort out the heat lamps above the food,most people we spoke to said they were returning customers some who had been about 5 times,who told us they won't be returning,we will be one of that group. Such a shame,if they could sort out the issues,then it could be a great hotel. Staff.5 Food.1 Drinks.5 Service.3 Pool area.2 Value for money.3 Overall we feel that this hotel is not worthy of its rating,so therefore. Hotel.⭐️⭐️⭐️"

"Hotel and amenities good. Food in restaurant poor: always cold, mostly overcooked and tasteless. Stayed there previously in 2018 when everything was good."

"Lovely hotel spotlessly clean. Staff friendly and really helpfull. This hotel and the area is very quiet and relaxing. Wether this is because we went close to end of season im not sure. As someone in my 30s i could see this being an issue for some younger guests but quiet and relaxing was what we wanted. There was entertainment in evenings and staff did there all to involve guests. Location is beautifull we were on the 6th floor and had amazing sea views. Food was good choice at each meal time and had theme nights. Drinks were good quality even local brand as part of all inclusive package did not scrimp on measures. Rooms cleaned daily and to high standard. For a relaxing much needed break i defo recommend. As 2 ladies travelling together we felt safe and comfortable to go for a walk in surrounding area. Pool area spotless staff always collecting glasses etc. No fights for sunbeds. Lifeguard on duty during pool opening times."