Santa Rosa Apartments

"Average apartments. We stayed as a family of 3 for 7 nights with a 12 year old. Upon arrival we were greeted in reception by the male receptionist who didn’t once crack a smile. Maybe he was having a bad day? Asked about a room safe and were told there was a 3 euro a day charge. Arrived in the room 1096 which is located in an apartment block not the nice bungalows that are advertised on Jet2 site. The receptionist told us we were on the 2nd floor but turns out we were on the 1st. So after much messing around with heavy cases we eventually found the room. In the weeks before the holiday i had requested a ground floor room because of a recent op I had but this wasn’t accommodated. The room looked okay on arrival but during our stay I noticed repairs hadn’t been done. The curtain rail to the balcony was hanging off, the dining room chair leg is loose, the shower-head stand was loose and the shower head wouldn’t stay upright. Apart from the above there was a very loud noise in our bedroom. It sounded like a whirling noise and it kept us awake every night. We were shattered by the end of the 7 nights. I reported the noise in the bedroom to reception guy. Nothing was done and no feed back about the problem was received. Room aside the outdoor pool was okay always clean and tidy. There was no evening entertainment and the pool bar closed 9pm. The bit of daytime entertainment I saw was a game of bingo that lasted the whole of half an hour. No regular entertainment programme or mini disco. There is a bowling alley snd soft play area but these are chargeable and open to the general public. Location is at the quieter end of costa Teguise. 20 minutes walk to the main beach and town centre with nothing but a few shops and a handful of dull bar’s within the vicinity. We booked half board. Breakfast was okay. Evening meal was a bit of a mis mash so we ended up eating out most nights. You could on occasion smell the toilets near the coffee machine in the dining area. This was very off putting for me. The toilets in reception and behind the pool bar never had toilet paper or hand soap. In fact I never saw a cleaner cleaning the public areas only saw the cleaners in the rooms. Wouldn’t return to these apartments and glad we only booked a week."

"We have just returned from santa rosa this week. We thoroughly enjoyed our stay and would have no hesitation in booking here again. We had booked a 1 bedroom superior apartment for 3 on a self-catering basis. Prior to arrival, I had emailed the hotel requesting a ground floor apartment close to the pool and bar, and my request was granted, which was great. The apartment itself was spacious, clean, and tidy. I slept on the sofa trundle bed, which was surprisingly comfortable. The small patio had 2 loungers and a table and 2 chairs. We asked at reception for a third lounger and chair due to there being 3 persons in the room which the hotel provided. The patio area itself was small for 3, but we managed, and we had sun on the terrace from around midday until dusk (room 1005). The area itself was great as there were many great restaurants just outside the hotel and 2 hiperdinos nearby. We tried all the restaurants during our stay, but our favourites were fisherman's Inn, santa rosa Wok, and the cavern bar and restaurant. We didn't have a bad meal in any of these places and prices were very reasonable. The cavern got to know us so well they brought our usual drinks without having to ask. The hotel was only about a 15-minute walk to the centre of Costa teguise. It is more built-up than last time we were here, but all the good bars and restaurants were still here and the lively atmosphere in the square. Back to the hotel, which, although it didn't have any evening entertainment, suited us, and we really enjoyed the chilled and relaxed atmosphere. In the evenings, the hotel sometimes had stalls selling jewellery, and I picked up a few nice bits here. We ate in the pool bar a few days for lunch and it was great quality and reasonably priced and the staff were so friendly and nice. Also we had the loveliest cleaner who was so friendly, (sorry we didn't catch her name) but she always spoke to us and asked if we were enjoying our holiday. She was lovely and always so happy and cheerful. We've been to lanzarote many times, but this was only 2nd time, self-catering, and if we return to Costa Teguise we can 100% say we would stay here again. Thank you so much to all the staff for making it a great holiday. Can't wait to return some day soon."

"i reviewed thais place a couple of years ago and decided to revisit it. and i now rated it as an excellent choice. the last time i was there, it was looking a bit tired, but there have been substantial updates. when there before, we were in a bungalow apartment beside the pool, but this time we went for a "superior" apartment. this was on the upper floor of the block at the end, and it was a large apartment which had clearly been subjected to refurbishment. decor was great and apartment was well laid out. everything was modern and worked. the apartment was attended to nearly daily and beds made up and floors cleaned. the breakfast was fine but the only complaint that i would have was that the choice was the same every day apart from a slight change. fruit juices from the machine were very bland and appeared to be diluted with water. and the coffee machine dispensed rather bland cappuccino, which had little coffee flavour. grounds were kept clean and tidy but for nearly 2 weeks, the vestibule and path way to it, were not cleaned ....but on our day of departure, it miraculosly was cleaned with removal of some discarded food and wrappings. yes, i know that these were trivial matters but with a tiny bit of thought, they could be attended to. it does not warrant me downgrading from excellent. we will be returning"