Hotel RIU Palace Oasis

"On arrival to the RIU palace oasis, we were taken for a late meal as we did arrive until 11.20. We were then upgraded to a garden room with a side view of the sea. The hotel is lovely great pool and garden areas. The staff are all very polite and helpful. The gym is well quipped. The food is great and lots of choice. The 2 Restaurants Krystal and Botanico, my favourite was the Botanico which served Spanish. Rooms are cleaned every day, and towels changed every day also. Sunbeds are great , lm glad they haven’t got those pads on them as they get very grubby. We are still here and would definitely recommend this hotel. Are room number is 1230. It’s a very friendly hotel."

"Lovely hotel super clean but service was not up to the usual RIU 5 Star standard. Did not meet our expectations and we have been using this chain of hotels for about 30 years now. The sea view room we paid for photos included was directly behind the blue marlin hotel, we were woken up at 730- 8am by the recycling lorry collecting the bottles.Room was very small, with 2 steps to the main room.There was no luggage rack as usual under the TV if there was there would be no space to walk by the bed suitcases were stored in the passage outside the bathroom, Cut my toe on the steps using the bathroom at night. Service at the bar was very good, except that they did not stock my favourite drink ( Southern Comfort) was told very nicely to choose something else. This meant we had to leave the hotel and visit the surrounding bars who did stock it to have my preferred drink.This goes back again to not meeting our expectations and client comfort, could they really not get a bottle in? I would have done my very best to make sure that much wouldn’t have been left on their hands. Despite our request of late check out we told were to by a senior female member on reception that they were full so it would not be possible, she did this with a little smirk on her face. Sunbeds,,,, some need replacing very uncomfortable if you want a comfortable one go to the beach. It was not the relaxing break we had anticipated. I realise that the hotel is very popular but it did not hit the spot in our opinion. Our star staff was in the dining room a waitress called Roseandra ( not sure have spelled that right ) but she was very attentive and always had a smile."

"Lovely hotel with great gardens. Room was lovely and well maintained by the room staff. Food was as per usual standard at Riu Palace hotels. Majority of staff helpful and nice - particularly luggage staff, reception and restaurant. The beach is at the exit from the garden and has security to prevent non residents entering. On the downside there are 3 swimming pools but non are adults only and we were plagued by many young children , even toddlers in nappies, who spent most of the day in the pool screaming at each other and their noisy parents who of course encouraged them. They took no notice of the hotel rules about inflatables being barred and many people smoked in the sun bathing area even though they knew it wasn't allowed and even continued after being told off by the waiters. So although the hotel was 5 stars, a small number of inconsiderate guests spoilt our holiday and we won't return until the two large pools are made, and enforced, for adults only."