"We are family of 4 and we booked 7 days in October half term and we had quite badly experience tbh. First of all we have been placed in room next to reception, by the walkway where everyone was walking by and you can hear it in the room. First night was awful as it was very loud(people walking by and staff moving chairs in the entertainment area). Air con was very old and loud and wasn't blowing any cold air. I had to wake up and turn off the very old fridge at 1am at night as it was extremely loud. Couch that was turning into a bed was very old, creeky and had two different levels when turned into a bed. Very rough sleep. We have complaint to the reception next day and it looks like the guy wasn't even surprised and no apology whatsoever. After very long phone call we have been given an option to change to room to 509 but he said if we will not like it we will have to wait till the next day (so he knew that room wasn't great either). We went to check and it was better BUT it had a smell of damp, mould in it. We decided to give it a try as I couldn't stay any longer in the first room. We've managed to get rid of the smell after leaving the room open for entire day. Later We've found out that smell is coming from the wall that was damp on the other side of the shower where was leaking. We've spotted on the evening that shower head was damaged and it was bursting out water absolutely everywhere. We have spoken to reception about it and guess what? Nothing was done until next day when we've complained to another receptionist. And again no sorry, no apology, nothing. Shower head has been finally changed. We had one cockroach. New room was never and much better and quieter but there was no signal or wi-fi. Wifi was not working 99% of the time. We've complained about the wi-fi and nothing was done about it again. The only place that wi-fi was working was the reception area. We've been told that the place is going through a big changes and we really hope it does as it needs it. There was a lot of people drinking, vaping and smoking cigarettes by the kids pool and no one has done anything about it. There was one specific lifeguard that told me and my kids off for having a small swimming rings in the pool (they can't swim so they had to have it) even when the pool was empty. Swimming pools were not so clean with sand on the bottom paint coming off. Everywhere you walked there was something that got stucked to you feet as the floor wasn't cleaned. Stairs that lead to a slides were black with loads of dirt on them. There was way too many things outdated and needed a good repair, maintenance or just a good clean.
I've came back to home with a nasty ear infection after swimming in a pool by our room as the water wasn't very clean in this pool.
Food was repetitive and not very tasty(I've seen a chef cooking a beef steak thick as two pound coins as it was still frozen), many deserts served were still frozen. Beef and pork were overcooked and inedible. Ice cram machine was constantly out of order. After a few days we felt really bad and didn't want to be there anymore. Luckily we've hired a car and went to see the island and somehow we've survived till the end.
Place need a lot of changes and a lot of attention as ther is a potential in this place.
The only things that we liked was the location of this hotel, pool bar as well as the main bar(good selection of drinks and no limits) and entertainment.
We have to say that Gizela, Marta and Alba have done their best to entertain the kids with mini disco and show nights, karaoke etc. Kids absolutely loved the mini disco and the staff.
Island it very beautiful and hot even in October with a lot to see.
Overall we will not come back to this place and we don't recommend it. Hopefully it will go through a lot of changes so people can try it and maybe like it."
